Job Description

Company Description
Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

As a Spa Concierge at Fairmont Hotels & Resorts, you will be the first point of contact for our guests seeking relaxation and rejuvenation. You will deliver a warm and welcoming experience while coordinating spa bookings, assisting with guest inquiries, and supporting smooth daily spa operations. Your genuine care, attention to detail, and commitment to wellness will set the tone for a memorable spa journey.
Position Type: Permanent
Pay Rate: $20.03/hour
Start Date: July 2025
Job Duties:

• Manage spa bookings, confirmations, and scheduling of treatments using the spa software system.
• Handle guest concerns with professionalism and escalate when necessary.
• Provide detailed information about spa services, products and facilities.
• Strictly enforce the privacy and confidentiality of guest information.
• Maintain cleanliness and presentation of the reception and waiting areas.
• Promote retail products and upsell treatments when appropriate.
• Assist with linen stocking, laundry and spa cleaning.
• Communicate with all other departments within Fairmont Chateau Lake Louise to ensure effective and efficient management of operations

Qualifications

• Previous customer service or front desk experience, preferably in a spa or hospitality environment.
• Proficient in Microsoft Office and spa management systems (e.g., Book4Time).
• First Aid certificate (including CPR) an asset.

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.
Additional Information
Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:
Our Commitment to Diversity & Inclusion:
At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.