Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.




At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The vibrant new centrepiece of the city's Golden Square Mile. Chic and sleekly modern, Four Seasons Hotel Montreal forms the vibrant new epicentre of the Golden Square Mile. Dine at our stellar restaurants and shop at the luxurious Holt Renfrew Ogilvy. In this world capital of style and culture, Four Seasons savoir faire helps shine a fresh light on the city.

Sommelier(ere),

Restaurant Marcus & Lounge

Le Four Seasons Hotel Montreal est a la recherche d'une personne qui partage notre passion pour l'excellence et cherche a creer une experience memorable pour nos employes et nos invites. Nous recherchons une personne qui a une solide ethique de travail, un haut niveau d'integrite, un souci de qualite, une sensibilite culturelle et un sens du service client

A propos de Four Seasons Hotel Montreal

Situe au coeur du Golden Square Mile de Montreal, le Four Seasons Hotel Montreal offre bien plus qu'un simple sejour -- nous proposons une veritable experience de vie luxueuse. De la gastronomie de renommee mondiale au restaurant Marcus a la detente au spa Guerlain, classe cinq etoiles par Forbes, en passant par l'acces exclusif a Holt Renfrew Ogilvy, nous sommes un carrefour vibrant d'elegance, d'hospitalite et de culture.

A propos du role :

Role de supervision a l'appui des activites quotidiennes de tous les points de vente d'aliments et de boissons en mettant l'accent sur les rapports restaurant, Marcus au Chef Sommelier. Fournit un soutien utile aux collegues horaires pour effectuer le meilleur client experience possible en suivant toutes les procedures pour maintenir les normes de la propriete et la proprete. Efforce d'assurer une experience exceptionnelle d'un client et d'un employe.

Ce que vous ferez :

Connaitre en integralite les marques de spiritueux, bieres et tout breuvage non-alcoolise disponible au restaurant. Connaitre egalement les caracteristiques particulieres ainsi que les descriptions de chaque vin/champagne selon le verre, tous les grands vins de la carte des vins de meme que la verrerie et les garnitures propre a chaque boisson ; Responsable du coaching, de la formation et de l'aide aux employes horaires ; Effectue des tests standard des boissons et une gestion du rendement des dossiers ; Soutenir tous les efforts concernant tous les scores des indices de performance cles relatifs au service. (LQA, Forbes, Medallia) ; Soutient la formation et la responsabilisation au sein de l'equipe afin d'obtenir des resultats eleves au-dessus des points de repere. Entraineurs employes en fonction du rendement afin d'atteindre ces normes ; Agissez dans tous les domaines lies a la securite, a la satisfaction et au bien-etre des clients du restaurant ; Resout les plaintes des clients dans tous les secteurs de la nourriture et des boissons de l'hotel ; s'assure que toutes les interactions avec les clients ont un niveau exceptionnel d'hospitalite et de professionnalisme, en accueillir des demandes speciales dans la mesure du possible avec les conseils de l'equipe de direction ; Repond a toutes les demandes et demandes d'information des clients de facon precise et opportune. L'interaction avec le client peut etre en personne, par telephone ou par d'autres technologies (CHAT) ; Verifiez les reserves de vin/champagne et commandez celles qui manquent. Assurer la reception, le stockage et la securite des vins ; Assurez-vous pour chaque service qu'il y a suffisamment de cartes de boissons, de cartes a vin, de menus de collations et de menus speciaux de cocktails disponibles et en bon etat ; Travaille harmonieusement et professionnellement avec ses collegues et ses superviseurs ; Realiser toute autre tache ou tout autre projet connexe demande par les responsables de l'hotel.

Ce que vous contribuez :

Capacite de communication en francais, a l'oral comme a l'ecrit (niveau intermediaire) ; Une connaissance intermediaire de l'anglais est necessaire pour comprendre les besoins d'une clientele internationale, expliquer les services offerts, et assurer une experience personnalisee. Une (1) a deux (2) annees d'experience dans un poste similaire, idealement dans un milieu hotelier de luxe ; Education : Diplome collegial dans un domaine connexe prefere ; Diplome d'etudes collegiales / certification en gestion hoteliere, sommelier ou domaines connexes ; Excellente connaissance du vin, de la biere, des spiritueux et des options non alcoolisees (WSET-2 ou equivalent) avec de l'experience avec les systemes Pos ; Competences claires en supervision et en leadership ; Personnalite digne de confiance et utile a tous les membres de l'equipe de divers departements ; Capacite de superviser un groupe important et diversifie d'individus ; Capacite a changer de cadence de travail et a se deplacer confortablement dans differents domaines de responsabilites. ; Capacite a travailler en mouvance, la plupart du temps debout, et soulever, tirer ou pousser des charges pouvant atteindre 25kg.

Ce que nous offrons :

Couverture maladie complementaire (dentaire, vision, assurance vie, medicaments, etc.) Rabais au restaurant MARCUS et au spa Journees de reconnaissance (employe du mois, anniversaires, annees de service, etc.) Repas offerts sur place (Cafe 1440) Regime de retraite avec contribution de l'employeur Conges payes incluant 2 jours feries flottants par an Programme de formation et de developpement Programme de voyage pour employes incluant des nuitees gratuites dans d'autres etablissements Four Seasons (selon anciennete et disponibilite) Et plus encore !
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La liste des taches ci-dessus n'est pas exhaustive et peut evoluer selon les besoins de l'hotel et les situations operationnelles.

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Notre organisation est un employeur engage en matiere d'equite et de diversite. Le masculin est

utilise

uniquement pour alleger le

texte.

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Sommelier, Marcus restaurant and lounge

Four Seasons Hotel Montreal is seeking an individual who shares our passion for excellence and is committed to creating memorable experiences for both our employees and our guests. We are looking for someone with a strong work ethic, high integrity, attention to detail, cultural awareness, and a guest-centric mindset.

About Four Seasons Hotel Montreal:

Located in the heart of Montreal's Golden Square Mile, Four Seasons Hotel Montreal offers more than just a stay -- we deliver a luxurious lifestyle experience. From world-class dining at Marcus Restaurant to relaxation at our Forbes Five-Star Guerlain Spa, and exclusive access to Holt Renfrew Ogilvy, we are a vibrant hub of elegance, hospitality, and culture.

About the role:

Supervisory role supporting the day-to-day operations of all food and beverage outlets with a focus on MARCUS Restaurant reporting to the Beverage Manager. Provides helpful support to hourly colleagues to carry out the best guest experience possible by following all procedures to maintain the property's standards and cleanliness. Strives to ensure an exceptional guest and employee experience.

What you will do:

Have full knowledge of all spirits, beers, and non-alcoholic beverages available at the restaurant. Be familiar with the specific characteristics and descriptions of each wine/champagne by the glass, all the fine wines on the wine list, as well as the glassware and garnishes appropriate to each beverage; Responsible for coaching, training, and supporting hourly employees; Conducts standard beverage tests and manages performance records; Supports all efforts related to achieving key service performance indicators (LQA, Forbes, Medallia); Supports training and accountability within the team to achieve results exceeding benchmarks. Coaches employees based on performance to meet these standards; Acts in all areas related to the safety, satisfaction, and well-being of restaurant guests; Resolves guest complaints in all areas of the hotel's food and beverage operations; ensures that all guest interactions are conducted with an exceptional level of hospitality and professionalism, accommodating special requests whenever possible with guidance from the management team; Responds to all guest requests and inquiries accurately and promptly. Guest interaction may take place in person, by phone, or via other technologies (CHAT); Checks wine/champagne inventory and orders missing items. Ensures proper reception, storage, and security of wines; Ensures that for each service, there are enough beverage lists, wine lists, snack menus, and special cocktail menus available and in good condition; Works harmoniously and professionally with colleagues and supervisors; Performs any other related tasks or projects as requested by hotel management.

What you bring:

Ability to communicate fluently in French, both orally and in writing (intermediate level); An intermediate knowledge of English is necessary to understand the needs of international customers, explain the services offered, and ensure a personalized experience. One (1) to two (2) years luxury hotel experience in an operational supervisory role; College degree / certification in Hotel Management, Sommelier or related fields; Excellent knowledge of wine, beer, spirits and non-alcoholic options (WSET-2 or equivalent) with experience using POS (Point-of-Sale) systems; Ability to read, write in French and English. Foreign language is a plus but not required; Clear supervisory, coaching and leadership skills; Trustworthy and helpful personality to all team members in various departments; Ability to supervise a large and diverse group of individuals; Ability to shift gears and into different areas of responsibilities comfortably; Ability to work in motion, mostly standing, and lift, pull or push loads up to 25kg.

What we offer:

Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.). Discounts at MARCUS Restaurant and the Guerlain Spa. Employee recognition programs (Employee of the Month, anniversary celebrations, etc.). Complimentary meals per shift at Cafe 1440. Employer-contributed retirement plan. Paid vacation plus two additional floating holidays per year. Strong training and development programs. Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability). And more!
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The list of responsibilities above is not exhaustive and may evolve based on hotel needs and operational

demands.

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Four Seasons is an equal opportunity employer committed to diversity and inclusion. The masculine form is used only for ease of reading.