Job Description

Responsibilities

Please note: This is a fully-remote role, and you are able to work anywhere in Canada. What Does SaaSquatch Do? SaaSquatch is changing the way companies grow through our unique Product Led Growth platform which allows companies to run embedded reward, loyalty and referral programs without the cost, slow downs or missing features of in-house developed solutions.

With years of experience weâ€re helping the biggest and fastest growing companies in the world remove the biggest challenge of customer marketing; engaging customers where they spend their time - inside a companyâ€s web or mobile app.

Right now, weâ€re adding a Solutions Architect to the Customer Success team. The Solutions Architect is the client-facing technical expert responsible for helping potential clients learn about our platform, architect a unique solution, and help implement it.

The Solutions Architect role begins in the sales process, working with Account Executives to help potential clients assess SaaSquatch from a technical standpoint, reviewing technical requirements, answering questions and putting together a rough blueprint for their proposed program. Once the contract is signed, youâ€ll work with an Implementation Manager to refine the blueprint and guide the client through implementing SaaSquatch into their systems. SaaSquatch promises success for their clients and your role is helping to set clients up for success from an architectural and technical standpoint.

What you will do:

• Be a strategic partner to our Account Executives and Implementations Manager, as well as a trusted advisor to our potential and implementing clients
• Work closely with our clients on uncovering technical details behind requirements and producing a documented technical solution that fits
• Deliver presentations of solutions during the sales cycle, answering questions, highlighting recommendations and voicing the technical flexibility of SaaSquatch
• Continuously focus on proposed and implemented solutions, ensuring that blockers and technical obstacles are quickly identified and mitigated
• Act as the Subject Matter Expert (SME) for the solution to be delivered from a technical requirements perspective, including but not limited to:
  • Data mapping and interpretation
  • API and flat-file data integrations to and from application platforms
  • Application deployment and adoption strategies
• Coordinate technical tasks and milestones related to projects with both the client and internal colleagues
• Collaborate with Product teams to triage bug fixes and feature requests stemming from potential and implementing clients

What you bring:

• Bachelor's degree in engineering, marketing, business administration, or related field OR equivalent working experience
• Solid technical background with understanding and/or hands-on experience in software development and web technologies
• Proven track record selling complex SaaS solutions
• Excellent communication and technical leadership skills, as well as demonstrated tenacity and persistence
• Ability to forge strong, long-lasting relationships with senior executives
• Excellent attention to detail and passionate about continuously documenting technical specifications throughout the project lifecycle
• Ability to relate technical information to non-technical customers
• Knowledge and experience with most of the following technologies:
  • REST APIs and/or GraphQL
  • Javascript
  • Data Structures, including CSV, JSONL and JSONata
  • Salesforce Flow Builder and/or Apex
  • Zapier
  • Asana or other project management tools
  • Running or setting up Referral and Loyalty programs
• Ability to balance both team-based and self-driven projects to continue to push clients, our team and our company forward
• Successfully delivered enterprise software projects involving multiple business, technical stakeholders and marketing teams is a bonus

Benefits of Working at SaaSquatch

• A highly flexible work environment that supports the lives of our team members. We arenâ€t worried about the hours you keep, just the results you produce and the results of the teams you support.
• Weâ€re a remote-first company with roles open to all candidates who are eligible to work in Canada. The ability to work remotely from outside of Canada for periods of time is available for most roles.
• We offer all employees a budget for professional development to help our team reach their career goals.
• A virtual office! Youâ€ll have the opportunity to roll on up to a coworkers desk and have an instant conversation with them. We host a variety of regular virtual gatherings to socialize with one another, play video games and to share wins.
• Health & dental benefits, insurance, Health Care Spending Account, Employee Assistance Program and paid vacation days - all starting on day 1!
• The opportunity to travel for various team events and company wide off-sites, at least twice a year.
• We offer a generous home office stipend to all employees to get their desk setup exactly how they want it.

Everyone has a Place at SaaSquatch If you donâ€t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply. SaaSquatch welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process. Finally, we know from time to time emergencies happen and you may need to reschedule an interview - we understand and encourage you to communicate without worrying about losing the opportunity or your credibility, Powered by JazzHR
Benefits