Job Description

Technical Support Representative for Payroll / HR software
(Bilingual - English and French preferred)At Paymate Software we develop, sell and support Payroll/HR / Time& Attendance Solutions for Canada and US (See Paymatesoftware.com for more details about our company and products). We are looking for a Technical Support Representative for Payroll / HR software to help our customers in Canada and US.Training will be providedDuties and responsibilitiesAs Technical Support Representative for Payroll / HR software you will:

• Understand customers payroll/HR environment and requirements
• Assist with on-boarding customers and in data conversion
• Provide training and technical support to the customers
• Update Knowledge Base, training materials and user manuals as necessary

Skills & Requirements

• Excellent verbal and written communication skills
• Experience with supporting software for payroll, accounting or similar software
• Proficiency with Microsoft Office (Excel, Word, PowerPoint)
• Minimum College education or equivalent experience

Nice to have

• Experience with SQL and query writing
• Experience with report writers like Crystal Reports, Report Smith or similar
• Experience with FTP, IIS, SMTP, and DNS

Who you are

• Enthusiastic about providing best customer experience.
• An advocate for continuous improvement of our customer implementation and support processes
• Analytic mind with strong problem solving skills with a "Can-do" attitude
• Willing to learn and understand Paymate products and Payroll, Time and Attendance, HR industry

Working conditions

• Friendly environment
• Casual dressing
• Right off Hwy 404 and Hwy 7
• 2-5 min walk to VIVA and YRT bus stops
• Free parking
• Walking distance to many restaurants and cafes, including Tim Horton's

If you meet the above requirements, and are interested in this opportunity, please give brief answers to the following and please forward your resume:Applications

• Have you worked with any Payroll, HR or Time and Attendance software
• Have you worked with any accounting or ERP software

Technical

• Have you worked with any report writer like Crystal Reports or ReportBuilder or similar?
• Have you written any Visual Basic scripts or are you familiar with them?
• Have you worked with Microsoft Access or SQL?

Other

• Is the office location (HWY 7/HWY 404 ) convenient for you
• Are you bilingual (English and French)?
• If you were offered a job that you accept, how soon would you be able to start?

Job Types: Full-time, PermanentSalary: From $21.00 per hourBenefits:

• Casual dress
• Dental care
• Extended health care
• Flextime
• On-site parking
• Vision care

Schedule:

• 8 hour shift

COVID-19 considerations:
We follow the full protocol recommended by the health authoritiesAbility to commute/relocate:

• Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• software support: 2 years (preferred)

Language:

• English and French (preferred)

Expected start date: 2022-09-01