Join a Challenger


Being a traditional bank just isn\xe2\x80\x99t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what\xe2\x80\x99s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you\xe2\x80\x99re not afraid of taking on big challenges and redefining the future, you belong with us. You\xe2\x80\x99ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.

We are a big (and growing!) family. Overall we serve more than 370,000 people across Canada through Equitable Bank, Canada\'s Challenger Bank\xe2\x84\xa2 and have been around for more than 50 years. Equitable Bank\'s wholly owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than 5 million members. Together we have over $100 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people\'s lives. Our EQ Bank platform (eqbank.ca) has been named the top Schedule I Bank in Canada on the Forbes World\'s Best Banks 2022 and 2021 lists.


The Social Media Manager will join EQ Bank\xe2\x80\x99s content team within the Marketing Department, reporting to the Manager, Content Strategy. They will be primarily responsible for developing EQ Bank\xe2\x80\x99s presence on social. This includes planning, creating, and publishing daily social content, engaging with our audiences, defining and tracking key metrics, and reporting on market trends and insights.

The Social Media Manager will elevate EQ Bank\xe2\x80\x99s social content by creating original video, graphics, and catchy headlines that drive brand awareness and clicks. As the lead creator for social media, you are confident in writing, filming, and editing (and sometimes starring in!) Tiktoks or Reels that empower Canadians financially. You will work closely with the Creative Director and Product stakeholders to support objectives through engaging social content, while adhering to brand guidelines.

We\xe2\x80\x99re looking for someone who understands all the ins and outs of social, who stays on top of trends and channel best practices, can recommend optimal hashtags and posting times, is fluent online, and keeps up with the world of influencers. You have a proven track record of putting these skills to work, be it at an agency, in-house, with a small business, or as a personal creative project.

The Work!

• Create daily social media posts, including original graphics, video, and copy; work with internal & external stakeholders to ensure all assets meet brand guidelines and legal requirements
• Work closely with stakeholders across the organization to support business and communications objectives through best-in-class organic social content
• Ideate on exciting and innovative new social media campaigns to spread the word about EQ Bank and build our community on social
• Manage content calendar and publishing; plan quarterly content and update the content calendar on a daily/weekly basis
• Track and measure content performance, build analytics reports for peers and leadership with actionable insights on how to optimize content; help define KPIs and assist in social strategy development
• Lead community management on social platforms; build community by engaging regularly with our audience and keep a finger on the pulse of overall sentiment and consumer insights on social and forums

Let\'s Talk About You!

• 2-5 years\xe2\x80\x99 experience in content creation or social media management
• Content creation skills \xe2\x80\x93 including extensive experience producing agile social creative, like Instagram graphics on Canva or Tiktoks shot on a phone
• Outstanding communication skills; you\xe2\x80\x99re excited to be a face of EQ Bank on social and to help explain complex financial information into easy-to-understand videos
• Copywriting; you can write compelling captions that drive people to click the link in bio or adapt a blog post into an Instagram carousel
• Experience with social media tools such as Sprout Social, Later, Hootsuite, etc.
• Reporting & Analytics; you\xe2\x80\x99re obsessed with analyzing content performance and testing new optimizations so that every post outperforms the last
• Project management; you use open communication to manage deliverables and meet fast-moving deadlines
• You stay on top of social and cultural trends, using these insights to inform the way a brand shows up online
• You\xe2\x80\x99re a keen collaborator with a curious mind; you love swapping ideas with other creatives and marketers and learning more about what makes people tick
• Have experience using Adobe Creative Cloud programs (ie. Photoshop, Premiere Pro, AfterEffects), iMovie / FinalCut, or Figma

What we offer [For full-time permanent roles]

\\uD83D\\uDCB0 Competitive discretionary bonus
\xe2\x9c\xa8 Market leading RRSP match program
\\uD83E\\uDE7A Medical, dental, vision, life, and disability benefits
\\uD83D\\uDCDD Employee Share Purchase Plan
\\uD83D\\uDC76\\uD83C\\uDFFD Maternity/Parental top-up while you care for your little one
\\uD83C\\uDFDD Generous vacation policy, personal days and even a moving day
\\uD83D\\uDDA5 Virtual events to connect with your fellow colleagues
\\uD83C\\uDF93 Annual professional development allowance and a comprehensive Career Development program
\\uD83D\\uDC9B A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience



Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone\xe2\x80\x99s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.


We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We can\xe2\x80\x99t wait to get to know you!