Job Description

TD Description
Tell us your story. Don\'t go unnoticed. Explain why you\'re a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward. Stay current and competitive. Carve out a career for yourself. Grow with us.
Department Overview
TD Insurance is part of TD Bank Group, one of Canada\xe2\x80\x99s largest financial institutions. TD Insurance helps protect clients from the \xe2\x80\x98accidents of life\xe2\x80\x99 with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.
In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top homes and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated, and professional development is taken seriously. More than just a job, we offer rewarding careers.

As an Insurance Services Support Advisor, this role supports the Sales and Service, Underwriting and Claims teams and our customers by completing policy changes, triaging, processing and/or escalating incoming documents, and responding to customer requests in a professional and efficient manner. Duties will include:

• 
  Managing all incoming documents and policy change requests for insurance customers in a timely manner.
• Reviewing claims notices and assigning to the underwriting team for actioning.
• Responding to customer inquiries received via a shared mailbox, ensuring that correspondence is handled and/or forwarded to the appropriate team within SLA.
• Entering inspections into the policy system, updating the policy details as needed and escalating to the underwriting team when recommendations are identified.
• Manually ordering loss control and underwriting reports as required.
• Supporting requests to provide confirmation of insurance as needed.
• Develop and maintain relationships cross-functionally and with external stakeholders to deliver an exceptional customer experience.
• Refer risks to the appropriate teams for handling within established authority levels
• Participate in Quality Reviews and audits as required.
• Support maintenance of a compliant UW environment in relation to guidelines and rules.

Job Requirements

• Undergraduate degree or relevant professional certifications, designations (completed or in progress) or equivalent required
• 2+ years relevant experience in commercial insurance in an underwriting support role

Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Job Family
TDI Operations
Job Category - Primary
Insurance
Job Category(s)
Insurance
Hours
35
Business Line
TD Insurance
Time Type
Full Time
Employment Type
Regular
Country
Canada
**Province/State (Primary)
Ontario
City (Primary)
Markham
Work Location
101 McNabb Street Insurance
Job Expires
03-Mar-2023