Job Description

Commissionaires BC is looking for a Site Supervisor to join our team of Regulations Enforcement Officers working with the City of Kelowna!
As the Site Supervisor for our team of Regulations Enforcement Officers (REO) with Commissionaires BC in Kelowna, you will be responsible for leading the team towards maintaining the safety and security of City of Kelowna properties, facilities, and assets. In addition to patrolling assigned areas, monitoring security systems, securing buildings, enforcing Bylaws compliance, use of Mobile Surveillance, elements of outreach work, investigating complaints, gathering evidence and information for detailed reports, and responding to incidents, you will have a focus on team leadership.
This position also offers ample opportunity and experience to work alongside RCMP and Bylaw, which is invaluable to anyone looking to enter these fields. There may be a need to appear and testify in court as a witness for certain incidents depending on their nature.
For individuals seeking Permanent Residency, this role meets the TEER 2 requirement.
We are seeking individuals who are proactive and will actively engage with their team, both coaching our REOs and offering guidance and feedback. This position ultimately involves bringing each team member first to the standard and then growing them past it.
*Please note internal candidates will be considered first for this position.
Shift Schedule: Tuesdays - Saturdays 9am - 5pm
Pay: $32.50
Key Responsibilities:
Leadership: In addition to everything mentioned further below, which is required of all REOs at CoK, the Site Supervisor will need to be a team leader. This involves leading by example in the field and actively coaching the team on a daily basis. In addition, they will be writing and conducting Performance Reviews, issuing Disciplinaries, and supporting each team member in the workplace.
Administrative Tasks: While this kind of work will be kept to a minimum, it will involve maintaining and submitting Timesheets, assisting with new trainee onboarding, communications with city staff, and ensuring clear communication up and down the Chain of Command.
Patrolling: Conduct substantial foot and vehicle patrols of assigned areas, including buildings, parking lots, and public spaces to find persons breaking the law, to deter and detect security threats or breaches, and the securing of facilities.
Monitoring: Operate and monitor security systems, including surveillance cameras, alarms, and access control systems.
By-law Enforcement: Under Bylaw No.10680 Parks and Public Spaces Bylaw, ensure compliance by all persons in our designated sites through progressive escalation. Some commonly enforced bylaws include:

• 3.15 No Person shall enter or be in a Park except during the hours of operation established by this bylaw unless they have a valid permit under Section 4.3 of this bylaw. The hours of operation for City Parks shall be 6:00 a.m. to 11:00 p.m. daily, unless otherwise specified on Schedule 'B' attached to this bylaw, or unless indicated otherwise by a sign or by the Park Services Manager.
• 3.17 No Person shall erect, construct or build any tent, building, shelter, pavilion or other construction whatsoever, or penetrate the ground with any object including stakes or posts, without prior written approval of the City.
• 3.27 No Person shall be permitted to possess or consume Liquor in any Park except in accordance with the regulations in Schedule 'I' of this bylaw or as permitted by Council Policy No. 223. For clarity, a bylaw enforcement officer or RCMP member has the authority to order a Person to dispose of any Liquor if so directed.

Body Cameras: Follow and comply with all policies and procedures in relation to wearing and using a body camera for the duration of the shift.
Engagement with Public: Interact with various members of the public, offering support and promoting voluntary compliance as required with compassion, empathy, and respect. Assess each situation and any concerns related to vagrants or unauthorized individuals on properties by enforcing policies and bylaws calmly and professionally. Ensure that all interactions are handled in accordance with relevant laws and guidelines.
De-Escalation and Incident Management: Utilize effective de-escalation techniques to manage and resolve conflicts or aggressive behavior. Approach individuals calmly, actively listen, and employ strategies to reduce tension and prevent escalation. Ensure incidents are documented accurately and reported to the appropriate authorities.
Trespass Notices: Issuing and enforcing trespass notices on behalf of the City of Kelowna for serial offenders.
Mobile Surveillance: Participate in Actual and Training scenarios of mobile surveillance in order to assist RCMP in the arrest of persons with an active warrant or having just committed crime.
Reporting: Document and report incidents, irregularities, and daily activities accurately in a company-assigned Notebook. Prepare incident reports and maintain logbooks.
Customer Service: Assist and provide information to support clients and members of the public in a professional and courteous manner.
Compliance: Adhere to Commissionaires BC's policies, procedures, and local regulations. Ensure that security and safety practices are followed at all times.
Training: Participate in numerous course and certifications required for this position (both on the job and outside regular working hours) over a 6-month probation period as well as any additional courses that may be assigned after probation completes.
Work Conditions:

• Schedule Flexibility: You may be required to support other shifts/positions as per the requirements of the site.
• Environment: Duties will involve working in various and sometimes extreme weather conditions and environments daily, partially indoors but mainly outdoors.
• Physical Requirements: Ability to stand, walk, and patrol for extended periods (average of 16km of walking per shift). Must be capable of lifting and carrying equipment as needed.
• *Opportunities for workplace bicycle training available*

Qualifications:

• Education: High school diploma required, and post-secondary education preferred or additional training or certification in security, law enforcement, or related fields.
• Experience: Minimum 2-3 years of experience in law enforcement, bylaw enforcement, security, or regulatory compliance.
• Skills: Strong observational skills, excellent written and verbal communication, conflict resolution, and de-escalation skills. The ability to manage stressful situations effectively and intermediate to advanced computer skills for report writing and work-related software use.

Certifications:

• A valid security license (BST) *mandatory for hire*
• AST or the willingness to obtain it.

Nice to haves:

• Bylaw Level 1 and 2
• Any courses provided by the Professional Security Knowledge Network (PSKN)
• De-escalation and violence prevention/management course including but not limited to Management of Aggressive Behaviour (MOAB), Healthcare use of Force (HUFT), Provincial Violence Prevention Curriculum (PVPC), and Advanced Team Response (ATR).
• Basic or Intermediate First Aid (OFA 1 or 2)
• Narcan Training

You're a good fit if...

• You hold a positive and can-do attitude
• You are reliable and committed
• You can think on your feet and problem solve
• You can work alone and as part of a team
• You pride yourself on offering first class customer service

Our Story
Commissionaires BC is a Canadian, not-for-profit security/enforcement organization that has been in business since 1927. Our mandate is to give back to those who served and continue to serve in our communities and country. Commissionaires provides security and other related services for over 200 sites and are located in over 110 communities across the province. Our client base runs from the Federal Government to local municipalities, airports, industrial sectors, and commercial/residential buildings. Our guards are not only behind the scenes providing security and access control, but front and centre providing valued customer service to the public.

Skills Required