Job Description

Job Number

53215

The Site Services Supervisor provides active leadership, guidance and supervisory responsibilities in the administration of all site operations and maintenance functions at the Edmonton Valley Zoo (EVZ) and associated facilities within the Arts Heritage & Nature Experiences Section including the John Janzen Nature Centre (JJNC), City Arts Centre (CAC), Prince of Wales Armouries (POWA) and John Walter Museum (JWM). Reporting directly to the Operations Manager, this position sets the direction for annual and long term operational and site maintenance plans. The position provides oversight to all site services staff for effective, efficient and well maintained grounds and facilities year round.

What you will do:

This position is responsible for direct supervision of a crew leader (seasonal) and up to 14 front line staff (in crew leader's off season), including recruitment, scheduling, mentoring, coaching, leadership and guidance on work plans and all aspects of performance and attendance management Establish and/or maintain effective site services work plans for the Edmonton Valley Zoo & AHNE facilities regarding horticulture, vegetation management, site cleanliness and safety, snow and ice clearing and removal as needed Manage and coordinate external services provided by stakeholders, contractors and other City work groups such as facility maintenance services, custodial services, security personnel, food service operators etc. Review and evaluate exhibits, service areas and related public access to ensure conditions and appearance adhere to facility expectations Support the development and implementation of strategic planning, the annual work plan and program/project planning in collaboration with the Zoo's leadership team and actively participate in high level planning such as master plan(s), capital development projects and implementation plans Collaborate with all Zoo internal units to maximize vehicle, equipment and supply resources through effective inventory management processes, robust seasonal planning, regular condition assessments, target utilization rates, avoidance of resource duplication, predictive and preventative maintenance program and replacement as required Actively participate in and/or co-lead regular safety meetings, inspections and toolbox talks/tailgate safety discussions; mitigate safety issues as they arise; elevate unsafe work practices for awareness, mitigation and resolution; disseminate all safety related bulletins and advisories to team members Support continued implementation of industry best practices pertaining to Zoo & JJNC site operations, maintenance, safety, physical facilities, etc in adherence to CAZA, AZA, and WAZA accreditation standards Demonstrate effective and efficient problem solving strategies in a dynamic, fast paced environment Ensure all City Occupational Health and Safety Standards and ENVISO policies and procedures are followed Perform other duties as required

Qualifications

:Completion of a Bachelor degree in environmental or natural sciences, park management, natural resource management, recreation administration, horticulture or other related field. Educational equivalencies will be considered. Minimum of 3 years progressively responsible experience in site or facility operations/management Minimum of 2 years experience in a leadership or supervisory capacity

Assets:

Experience working in site operations or leadership at a CAZA or AZA accredited facility Experience in the operations and performative maintenance of aquatic life support filtration system equipment & water treatment testing Completion of the Canadian Firearms Safety Course & a valid Possession and Acquisition License (PAL) Valid Emergency First Aid certificate Completion of WHIMIS 2015

Skills required for success:

Demonstrated supervisory skills and ability, which includes leading and assigning work to staff Knowledge of site maintenance in a zoo setting Experience operating equipment such as; utility vehicles, sweepers, skid steers, or other related equipment of similar size and complexity Working knowledge of methods, materials, tools and equipment used to complete tasks (hand tools, snow blowers, leaf blowers, pressure washers) Excellent verbal and written communication, interpersonal, time management, problem solving, decision making, conflict resolution, teamwork, and prioritization skills are required Ability to work and make decisions independently Exemplary customer service skills and the ability to communicate and deal effectively with the public, as well as internal and external partners Knowledge of ENVISO and safety practices and procedures Effective problem solving, conflict management experience and understanding of the relevant collective agreement Applicants may be tested Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm) Embracing a culture of equity, diversity, reconciliation and inclusion (https://bit.ly/3hd2d95)

Conditions of employment:

Hire is dependent upon a Police Information Check including vulnerable sector check satisfactory to the City of Edmonton Valid Alberta Class 5 driver's license (or provincial equivalent); eligible to obtain and maintain a City Driver's Class C permit Applicants may be tested

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca. Learn more about our benefits.

Up to 1 permanent, full-time position available

Hours of Work:

40 hours per week


The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.

Salary:

$40.034 - $46.217 (Hourly); $83,590.99 - $96,501.10 (Annually)

Talent Acquisition Consultant:

DM/MM

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

Classification Title

Comm Serv Team Leader

Posting Date

Aug 25, 2025

Closing Date

Sep 22, 2025 11:59:00 PM (MDT)

Number of Openings (up to)

1 - Permanent Full-time

Union

CUPE Local 30

Department

Community Recreation and Culture

Work Location(s)

Valley Zoo, 13315 Buena Vista Road (87 Ave) Edmonton T5R 5R1