Job Description

Job Posting Location: Montreal, Quebec Position: Supervisor Assistant, Sightseeing Division
Salary: TBA
Introduction
Coach Canada is looking for a Supervisor for our Sightseeing Division in Montreal. In this role, you will be responsible for assisting the manager in leading and managing a team of staff to ensure the successful daily operations of the sightseeing activities. You will be required to assist the manager in planning and coordinating the daily operations of the sightseeing tours, maintain the level of safety and customer service standards, and ensure the efficient operation of the tours. You will also be responsible for the scheduling and training of ticket agents, as well as the coordination of all travel arrangements.
Job Responsibilities

• Assist the manager in overseeing daily operations and make sure that all activities are conducted within regulations and company policies.
• Monitor and assist in managing the performance of all staff and assign duties and tasks to staff members.
• Establish and maintain good working relationships with vendors, suppliers, and customers.
• Ensure deposits are entered daily, prepare all invoices in order, keep track of chargebacks.
• Book and keep track of all private tours and reservations, social media visibility posts, responding to ratings and feedback.

Job Requirements

• Have a minimum of three years in a similar role.
• Ability to handle stress and pressure in a fast-paced environment.
• Excellent customer service skills and the ability to deal with difficult customers and respond appropriately to complaints.
• Strong organizational, communication, and problem-solving skills
• Ability to manage multiple tasks and prioritize effectively.
• Knowledge of relevant safety regulations and laws
• Experience supervising a team with proven ability to appropriately handle conflict when arises.
• Ability to work flexible hours is mandatory.
• Education background in tourism, hospitality or related field considered an asset.
• Languages Spoken: English and French

**Excellent Benefits, Pension, Competitive Wage & Opportunity for growth** We are an equal opportunity employer committed to employing a diverse workforce. In compliance with federal and provincial human rights laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ethnic origin, age, marital status, family status, disability or any other protected group status. We thank all for their interest, however, only those selected for an interview will be contact.
Introduction
Coach Canada est \xc3\xa0 la recherche d\xe2\x80\x99un superviseur pour notre division touristique \xc3\xa0 Montr\xc3\xa9al. Dans ce r\xc3\xb4le, vous serez responsable d\xe2\x80\x99aider le gestionnaire \xc3\xa0 diriger et \xc3\xa0 g\xc3\xa9rer une \xc3\xa9quipe d\xe2\x80\x99employ\xc3\xa9s pour assurer le succ\xc3\xa8s des op\xc3\xa9rations quotidiennes des activit\xc3\xa9s touristiques. Vous devrez aider le gestionnaire \xc3\xa0 planifier et \xc3\xa0 coordonner les op\xc3\xa9rations quotidiennes des visites touristiques, maintenir le niveau de s\xc3\xa9curit\xc3\xa9 et les normes de service \xc3\xa0 la client\xc3\xa8le, et assurer le fonctionnement efficace des visites. Vous serez \xc3\xa9galement responsable de la planification et de la formation des agents de billetterie, ainsi que de la coordination de tous les pr\xc3\xa9paratifs de voyage.
Responsabilit\xc3\xa9s professionnelles

• Aider le gestionnaire \xc3\xa0 superviser les op\xc3\xa9rations quotidiennes et s\xe2\x80\x99assurer que toutes les activit\xc3\xa9s sont men\xc3\xa9es dans le respect des r\xc3\xa8glements et des politiques de l\xe2\x80\x99entreprise.
• Surveiller et aider \xc3\xa0 g\xc3\xa9rer le rendement de tout le personnel et attribuer des t\xc3\xa2ches et des t\xc3\xa2ches aux membres du personnel.
• \xc3\x89tablir et maintenir de bonnes relations de travail avec les fournisseurs, les fournisseurs et les clients.
• Assurez-vous que les d\xc3\xa9p\xc3\xb4ts sont entr\xc3\xa9s quotidiennement, pr\xc3\xa9parez toutes les factures dans l\xe2\x80\x99ordre, gardez une trace des r\xc3\xa9trofacturations.
• R\xc3\xa9servez et gardez une trace de toutes les visites et r\xc3\xa9servations priv\xc3\xa9es, des publications de visibilit\xc3\xa9 sur les r\xc3\xa9seaux sociaux, en r\xc3\xa9pondant aux \xc3\xa9valuations et aux commentaires.

Exigences du poste

• Avoir un minimum de trois ans dans un r\xc3\xb4le similaire.
• Capacit\xc3\xa9 \xc3\xa0 g\xc3\xa9rer le stress et la pression dans un environnement au rythme rapide.
• Excellentes comp\xc3\xa9tences en service \xc3\xa0 la client\xc3\xa8le et la capacit\xc3\xa9 de traiter avec des clients difficiles et de r\xc3\xa9pondre de mani\xc3\xa8re appropri\xc3\xa9e aux plaintes.
• Solides comp\xc3\xa9tences organisationnelles, de communication et de r\xc3\xa9solution de probl\xc3\xa8mes
• Capacit\xc3\xa9 de g\xc3\xa9rer plusieurs t\xc3\xa2ches et de prioriser efficacement.
• Connaissance des r\xc3\xa8glements et des lois pertinents en mati\xc3\xa8re de s\xc3\xa9curit\xc3\xa9
• Exp\xc3\xa9rience de la supervision d\xe2\x80\x99une \xc3\xa9quipe ayant une capacit\xc3\xa9 \xc3\xa9prouv\xc3\xa9e \xc3\xa0 g\xc3\xa9rer de mani\xc3\xa8re appropri\xc3\xa9e les conflits lorsqu\xe2\x80\x99ils surviennent.
• La capacit\xc3\xa9 de travailler selon des horaires flexibles est obligatoire.
• \xc3\x89tudes dans le domaine du tourisme, de l\xe2\x80\x99h\xc3\xb4tellerie ou d\xe2\x80\x99un domaine connexe consid\xc3\xa9r\xc3\xa9 comme un atout.
• Langues parl\xc3\xa9es : anglais et fran\xc3\xa7ais