Job Description

JOB POSTING

Men's Services Department

Men's Emergency Shelter

Short Term Stay Housing Case Manager

Full-Time, Contract

Contract End Date: May 1st, 2026

1 Position

$25.60 Per Hour

Posting #

MS0592

POSITION SUMMARY

:

Following Housing First principles, and as part of Mission Services' Emergency Shelter Services team, the Short Term Stay Housing Case Manager will provide homelessness case management support to individuals working to secure permanent accommodations while participating in the short-term transitional support program.

KEY RESPONSIBILITIES:

Actively engage and interact with residents of the Short Term Stay Residence. Acting as part of the Men's Services Case Management team and participating as the primary staff person in the development and implementation of individualized case plans

Work collaboratively with Men's Services' Emergency Shelter staff to develop and enhance housing case management plans

Maintain security of residents and buildings on all shifts

Respond to crisis situations involving service users by assessing the situation and implementing appropriate solutions which promote service user safety

Actively collaborate with the Facility Services team in maintaining individual rooms

Actively participate in light lifting and cleaning to maintain rooms to ensure spaces are move in ready

Review and receive referrals internally and externally; case conference on received referrals

Coordinate screenings for perspective residents and evaluate suitability for programming

Coordinate resident payments for program fees, and track program fees with residents and Mission Services Finance Department

Develop re-payment plans and budgeting for individuals unable to follow program fee deadlines

Coordinate resident move- ins and resident move outs.

Perform essential admission, and ongoing documentation and discharge duties, e.g., intake, documentation and records and reporting

Communicate with members of the case management team on issues regarding residents' stays

Communicate regularly with manager, team members and a variety of community partners

Maintains a high level of familiarity with legislation, community services, resources, programs, policies and procedures, and issues affecting or related to the service user population

Work safely, and identify and report any health and safety concerns, in accordance with Mission Services' Workplace Health and Safety Policies

Adhere to a strict confidentiality policy

Other duties that may be required to ensure the continuation of services

QUALIFICATIONS:

Post-secondary diploma or degree in human or social services, or equivalent experience

One to two (1-2) years of experience in Emergency Shelter work preferred

Experience in case management techniques preferred

Experience working with individuals experiencing homelessness, mental health and addiction issues is an asset

Non-Violent Crisis Intervention and First Aid certification is an asset

Knowledge of community resources available for service users, including housing providers, income maintenance programs, shelters and other service providers

Excellent interpersonal skills and ability to form relationships based on trust and empowerment

Ability to respond to crisis situations

Committed to upholding the organizations Mission, Vision and Values

HOURS OF WORK

:

37.5 hours per week

Ability to work day, afternoon, evening, weekday and weekend shifts in order to support staffing and program needs within a 24/7-hour setting

REQUIREMENTS:

Police Vulnerable Sector Check

Two-Step Tuberculosis Skin Test

To apply for this position, please send your cover letter and resume by 5:00PM on August 4, 2025 to:

Corinna Vanderschaaf, Manager, Early Intervention

Mission Services of Hamilton

P.O. Box 368, Hamilton, ON L8L 7W2 or email to

cvanderschaaf@mission-services.com

To ensure that Mission Services follows a fair, consistent recruitment and selection process, candidates may be

selected for interview once the posting closes as per the date noted in this posting.

At Mission Services of Hamilton, we value diversity in our employees and we work from an anti-racism/anti-oppression framework and strive for equity and inclusion.

We strive to foster an organization that reflects the diversity of the community we serve and welcome applications

from all qualified candidates. We encourage applications from individuals from underserved and underrepresented

cultural and racial communities, from First Nations Inuit and Metis communities, Two-Spirit, LGBTQIA+

communities, people living with disabilities, and those with lived experience of abuse, food insecurity, homelessness,

mental health difficulties and addictions.

Mission Services is also committed to developing an inclusive, barrier-free selection process and work environment.

We thank all applicants, however, only those candidates selected for an interview will be contacted. If contacted,

please advise us if you require any accommodation measures to ensure you will be interviewed in a fair and

equitable manner. Information received relating to accommodation requests will be treated with confidentiality.

Job Types: Full-time, Fixed term contract
Contract length: 8 months

Pay: $25.60 per hour

Expected hours: 37.5 per week

Benefits:

Employee assistance program On-site parking
Work Location: In person

Application deadline: 2025-08-04
Expected start date: 2025-09-01