Job Description

Action Car and Truck Accessories is Canada\xe2\x80\x99s only national automotive accessory retailer and distributor. We have 42 locations across the country and are growing every year\xe2\x80\xa6.with us, you will find not a job, but a career. We offer competitive wages, full health and dental benefits, paid vacation and great employee discounts. We are looking to add a Shop Supervisor to our Moncton team! The Shop Supervisor is responsible for overseeing day-to-day operations of the Action installation centre. They play a key role in managing staff, ensuring smooth workflow, and delivering exceptional customer service. This position requires excellent leadership and organizational skills. This role is in addition to key Accessory Specialist responsibilities. Key Responsibilities: \xc2\xb7 Aid in installation staff management. - Recruit, train and supervise shop employees. - Schedule staff shifts and allocate tasks. - Provide guidance, support, and performance feedback. - Resolve personnel issues and conflicts as they arise. \xc2\xb7 Quality Control - Ensure high-quality finished product by completing post inspections on work. - Address customer inquiries, concerns and complaints. - Ensure portal (Monday.com) is updated with all necessary vehicle/customer information. - Ensure all pre inspections are completed and perform post inspections on all vehicles. \xc2\xb7 Inventory Management - Ensure product is staged for installers. - Conduct regular inventory checks the day before appointments. \xc2\xb7 Shop Layout/Cleanliness - Maintain an appealing and organized shop layout. \xc2\xb7 Sales and Revenue - Update installers on revenue and efficiency targets. - Monitor sales performance and develop strategies to meet targets. \xc2\xb7 Operational Efficiency - Monitor and manage daily shop operations. - Ensure compliance with company policies and procedures (uniforms, professional installation, etc). - Identify and implement process improvements. \xc2\xb7 Health and Safety: - Ensure shop is a safe and secure environment for employees and customers. - Enforce safety protocols and policies (personal protective equipment). - Ensure hoist and garage door maintenance is complete. Qualifications: \xc2\xb7 High school diploma or equivalent; bachelors degree in business or a related field is an asset. \xc2\xb7 Experience in retail or manufacturing environment. \xc2\xb7 Minimum 2 years experience in a supervisory role. \xc2\xb7 Strong interpersonal and leadership skills. \xc2\xb7 Excellent communication and customer service abilities. \xc2\xb7 Knowledge of inventory management and basic financial principles. \xc2\xb7 Proficiency in using relevant software and point-of-sale systems. \xc2\xb7 Strong attention to detail and problem-solving skills. \xc2\xb7 Flexibility in working hours, including evenings and weekends. Please note the Shop Supervisor typically works in a retail or manufacturing environment, which may involve standing for extended periods of time. This role may require working evenings, weekends and holidays depending on hours of operation. To apply for this position, please contact Kristen Chamberlaine, via email or fax (506) 857-8366. Please quote 24-34ID in the subject line. Job Types: Full-time, Permanent Salary: $28.00-$30.00 per hour Benefits:

• Casual dress
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Store discount
• Vision care

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay

Education:

• Secondary School (preferred)

Experience:

• Microsoft Office: 1 year (preferred)
• Supervising: 2 years (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person