Who We AreAt Pfaff Automotive Partners, we're united by a passion for cars, and we're as crazy about them. It's about more than just selling and servicing cars. We're passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them.Reports to: Service ManagerSummaryThis position is responsible for supervising and coordinating the activities of the Technicians.Duties and Responsibilities Set up and operation of triage and the quality control system. Provides technical advice to service customers and technicians. Reviews apprentices' skills and abilities and recommends additional and ongoing training accordingly. Diagnoses and performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership, factory and warranty policies and procedures. Discusses any problems related to the repair with service management. Communicates with Parts Department to obtain parts required. Saves and tags parts of the job if under warranty or if requested by customer. Examines assigned vehicle to determine if further safety or service work is required or recommended. Informs the Service Manager of any additional repairs needed or advised. Communicates with Service Advisor if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the proposed time. Documents all work performed and recommended on the repair order. Completes road tests on vehicles after repairs are completed, to ensure that the repairs have been properly done, and that the repair answers the concerns as stated on the work order. Greets customers when in service bay ensuring optimum customer service and explaining the "Why's?" and "How's?" of the problem. Understands and keeps abreast of manufacturer technical bulletins and vehicle regulations. Ensures that customer cars are kept clean. Notifies Service Advisors immediately of anything that has happened to change the appearance or condition of vehicles. Handles customer complaints immediately and according to dealership policy. Attends all training courses as requested by service management. Assists in the training and supervision of Apprentice Technicians. Shuttles vehicles in and out of the service area. Performs hoist and machinery maintenance as needed. Maintains equipment maintenance records. Maintains complete knowledge of and complies with company and departmental policies, procedures and standards. Maintains customer and company confidence by keeping information confidential and secure. Maintains a positive working relationship with team members and management in a team environment. Sets-up and organizes individual work area with designated supplies, forms and resource materials while maintaining cleanliness at all times.Skills and Qualifications
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