Job Description

Job Title:

Shipping Coordinator

Company:

ARC Document Solutions

Location:

Burnaby, BC

Employment Type:

Full-time, Permanent

Hourly Wage:

$23 - $24 based on experience

Work Schedule:

On site, M-F (8:30 to 5:00)

Reports to:

Operations Manger

ARC Document Solutions

(

www.e-arc.com

) is a global leader in digital printing and technology services, dedicated to helping businesses promote their brand and streamline access to critical information. With a network of over 140 service centers across the USA, Canada, UK, UAE, India, and China, and 1,300 dedicated employees, we serve more than 60,000 customers, including some of the world's most renowned brands.

ABOUT THE ROLE

We are seeking a reliable, detail-oriented, and enthusiastic

Shipping Coordinator

to join our team in Burnaby, BC. This entry-level position is ideal for someone who is computer-savvy, organized, and able to handle a mix of administrative tasks and light-moderate physical work. You will primarily focus on scheduling local courier deliveries and providing hands-on assistance to the main dispatcher, while also helping prepare (kit) print materials for shipment. This role offers great learning opportunities in logistics and supply chain coordination in a fast-paced environment.

KEY RESPONSIBILITIES

Courier Scheduling & Coordination

Schedule and assign local delivery couriers based on daily orders, routes, priorities, and time-sensitive requirements Communicate with couriers via phone, email, or dispatch software to confirm pickups, provide instructions, and resolve any immediate issues Monitor delivery progress, track statuses in real-time, and update internal systems or customers as needed

Support/Backup to Main Dispatcher

Assist the primary dispatcher with day-to-day tasks, including data entry, updating logs, handling overflow communications, and troubleshooting delivery-related inquiries Help prioritize and organize incoming requests to ensure smooth workflow and on-time performance Perform any additional support duties as required by the dispatcher or logistics team

Kitting & Preparation of Print Materials

Assist in kitting print materials: assemble, package, label, and organize orders to ensure they are ready for delivery (e.g., collating documents, binding, inserting into envelopes/boxes) Verify order accuracy against pick lists or client specifications before final packing Maintain a clean and organized kitting/prep area

General Duties

Use computer systems and software for order tracking, scheduling, reporting, and communication (e.g., Microsoft Office, Google Workspace, or logistics/dispatch tools) Maintain accurate records of schedules, deliveries, and kitted orders Contribute to team efforts in meeting daily targets and improving processes

REQUIRED QUALIFICATIONS & SKILLS

High school diploma or equivalent (post-secondary education in logistics, supply chain, business, or a related field is an asset but not required) Strong computer skills - proficient with Microsoft Office (especially Excel and Outlook), email, and basic data entry; quick learner for new software/tools Excellent organizational and time-management abilities with strong attention to detail Good communication skills (verbal and written) for coordinating with couriers, team members, and occasionally clients Ability to work in a fast-paced environment and handle multiple tasks simultaneously Physically capable of occasional lifting up to 60 lbs. and standing/moving for parts of the shift Reliable, punctual, and team-oriented attitude Valid driver's license is an asset (though not required for this role) Previous experience in logistics, warehousing, customer service, dispatch, or print/production is a plus, but we welcome motivated beginners with the right mindset

WHAT WE OFFER

Hands-on training Opportunities for growth and training within the logistics department Extended Group Health Benefits after 3 months Free on-site parking/Public Transit accessible


If you are proactive, dependable, and excited to start your career in logistics, while contributing to both coordination and hands-on preparation tasks, we encourage you to apply.
We thank all applicants for their interest. Only those selected for an interview will be contacted.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to jobs@e-arc.com and use the words "Accommodation Request" in your subject line.

To all recruitment agencies:

ARC does not accept unsolicited agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.