Job Description

Overview
Paladin Security: Making the World a Safer and Friendlier Place because we !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Job Skills / Requirements
Position Overview:
The Security Shift Supervisor plays a key leadership role in ensuring the safety, security, and protection of the retail premises, staff, and customers. This position is responsible for supervising security officers during assigned shifts, responding to incidents, enforcing policies, and maintaining a visible security presence to deter theft, loss, and safety risks.
Location: Kelowna
Rate: $23.03 - $24.08
Start Date: ASAP
Key Responsibilities:

• Oversight and participation in site operations including but not limited to protection of life safety at the property, physical security of the site and assets on the property, initial first aid response, parking enforcement, monitoring access control
• Documentation of activities and issues on or affecting the site
• Review and oversight of officer activities for follow up and/or escalation
• Coach, mentor and guide officers in training and development, if needed assist the Supervisor in the disciplinary process with Paladin Management and Human Resources
• As needed investigate incidents or officer activities and make recommendations for follow up
• Assist in scheduling officers to ensure contractual commitments are met in the event of sick call ins and other book offs.
• Maintain and monitor operating procedures including guard tour and reporting use to ensure ongoing effective service delivery
• Oversee operation and condition of client security systems such as CCTV systems, intrusion alarm systems, fire alarm system, etc.
• Remain up to date and familiar with emergency response planning procedures to implement or as needed make recommendations for updates or improvements
• Supervise and lead a team of security officers during assigned shifts, ensuring duties are carried out effectively.
• Conduct daily shift briefings, assign posts, and monitor officer performance.
• Ensure compliance with company security protocols, client policies, and legal requirements.
• Respond promptly to incidents, emergencies, and alarms, coordinating appropriate actions.
• Document and report all security activities, incidents, and irregularities in a clear and timely manner.
• Support investigations of theft, shrinkage, and policy violations in collaboration with store management.
• Provide excellent customer service by assisting staff and customers when required.
• Conduct patrols of the retail property, monitoring for suspicious activity, hazards, and safety concerns.
• Train, mentor, and coach security officers to uphold professional standards.
• Liaise with law enforcement, emergency responders, and retail management as necessary.

Qualifications & Skills:

• Valid BC Security license. Advanced Security Training (AST) is an asset.
• Occupational First Aid (Basic)
• Must have at least one year of supervisory experience in Retail OR a minimum of 2-3 years of security experience in retail.
• CCTV watch
• Strong leadership, communication, and conflict-resolution skills.
• Ability to remain calm and make sound decisions in stressful situations.
• Knowledge of retail security operations, loss prevention, and emergency response protocols.
• Professional appearance and demeanor with excellent customer service skills.
• Basic computer proficiency for incident reporting and shift documentation.

#ON1
Education Requirements (All)
High School Diploma/GED
Certification Requirements (All)
Valid BC Security Licence
Additional Information / Benefits
Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.
Benefits: Medical Insurance, Dental Insurance
This job reports to the Site Supervisor / Client Service Manager
This is a Full-Time position 1st Shift, 2nd Shift.
Number of Openings for this position: 1

Skills Required