Job Description

Overview

We are seeking an experienced and dynamic Shift Manager to oversee daily operations within our restaurant or hospitality establishment. The ideal candidate will possess strong leadership skills, a solid background in food service, and the ability to manage a team effectively. This role is vital in ensuring exceptional customer service, maintaining food safety standards, and fostering a positive work environment. Previous restaurant management, supervisory experience, and familiarity with food industry best practices are highly desirable. The Shift Manager will play a key role in coordinating staff, managing operations during their shift, and ensuring smooth service delivery.

Responsibilities

Supervise and coordinate daily restaurant or hospitality operations during assigned shifts Oversee food preparation, cooking, and food handling to ensure quality and safety standards are met Manage team members including interviewing, training, scheduling, and performance management Ensure excellent customer service by addressing guest concerns promptly and professionally Operate POS systems such as Micros POS for order processing and cash handling Maintain adherence to food safety regulations and sanitation procedures Assist with food industry-specific tasks such as serving, hospitality services, and barista duties if applicable Monitor inventory levels and coordinate with kitchen staff for timely replenishment of supplies Enforce company policies and procedures to ensure a safe and efficient work environment Handle cash transactions accurately and reconcile end-of-shift reports

Skills

Proven experience in restaurant management or food service leadership roles Strong knowledge of food preparation, cooking techniques, and food safety standards Familiarity with POS systems like Micros POS or similar platforms Excellent team management skills with the ability to supervise staff effectively Experience in interviewing, hiring, and training new team members Exceptional customer service skills with a focus on guest satisfaction Leadership qualities with the ability to motivate and guide staff during busy shifts Knowledge of restaurant operations including kitchen experience, hospitality services, serving, and barista skills preferred Ability to handle cash transactions accurately and operate POS systems efficiently Strong organizational skills with attention to detail in food handling and safety compliance Previous hotel experience or barista experience is considered a plus
This role offers an opportunity to lead a dedicated team within a fast-paced environment while ensuring operational excellence. We value professionalism, enthusiasm for the food industry, and a commitment to delivering outstanding guest experiences.

Job Types: Full-time, Part-time, Permanent, Casual

Pay: $16.09-$18.22 per hour

Expected hours: 35 per week

Benefits:

Company events Discounted or free food Employee assistance program Flexible schedule Store discount Wellness program
Work Location: In person