Job Description

We are offering a contract to hire employment opportunity for a Settlements Analyst in the Utilities/Infrastructure industry, based in Markham, Ontario, Canada. The role involves processing payments, adjustments, and deposits, ensuring accurate resident billing, setting up new accounts, and maintaining relationships with external clients.Responsibilities:

• Accurately process payments, adjustments, and deposits.
• Ensure the timely generation of accurate resident bills in accordance with established cycles.
• Set up and maintain account fees and credits for new Billing & Settlements processes.
• Identify areas of improvement in the operational process to prevent future exceptions and implement changes accordingly.
• Educate and resolve client reconciliations requests or billing investigations.
• Establish and maintain relationships with external clients including Property Owners/Managers, Utility Companies, and Third-Party Vendors.
• Handle client escalations and proactively seek ways to improve NPS.
• Make recommendations for and execute changes, improvements, and controls to the Billing & Settlements processes.
• Perform other duties as assigned within the Billing & Settlements department.
• Must possess a minimum of 1 year of experience in the utilities or infrastructure industry.
• Proficiency in MS Excel is required.
• Strong analytical skills with attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to work independently as well as part of a team.
• Strong problem-solving skills and ability to make decisions based on data analysis.
• Experience in settlements, billing, or related financial operations is a plus.
• Bachelor\'s degree in Finance, Business Administration, or related field is preferred.
• Willingness to learn and adapt in a fast-paced environment.
• Ability to handle and prioritize multiple tasks to meet deadlines.
• Strong customer service skills and a client-focused approach.
• Ability to maintain confidentiality when dealing with sensitive information.

Robert Half is the world\'s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.Questions? Call your local office at 1.888.490.3195. All applicants applying for Canadian job openings must be authorized to work in Canada.Only job postings for jobs located in Quebec appear in French.\xc2\xa9 2024 Robert Half. By clicking \xe2\x80\x9cApply Now,\xe2\x80\x9d you\'re agreeing to Robert Half\'s Terms of Use.Robert HalfRobert Half est la premi\xc3\xa8re et la plus grande firme de solutions de gestion des talents sp\xc3\xa9cialis\xc3\xa9es au monde, qui met en relation des chercheurs d\'emploi hautement qualifi\xc3\xa9s avec des opportunit\xc3\xa9s au sein de grandes entreprises. Nous offrons...

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