Job Description

Job Title:-Client IT Analyst - Level 3-Daily
Duration:0-12 month(s)
Location: Montreal,QC (Hybrid)
Responsibilities:
Level 1 and 2 Support

• Active monitoring of production activities
• Perform remediation steps when required
• Interface with external IT communities to resolve incidents
• Work with development community for Level 3 incident escalations
• Log work and effort in support tracking application and work with team and management to reduce recurring issues
• Available for after-hours support activities, when necessary

Change and Request Management

• Responsible and accountable for changes to the production environment for NAR applications
• Work with development community for release prioritization
• Ensure that requests for change adhere to Group and Department Policies
• Available for after-hours and/or weekend change activities, when necessary

Reporting & Special Projects

• Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
• Regular reporting to line manager for prioritization and escalation
• Conduct and participate in meetings with related communities
• Perform control result analysis and reporting and take up corrective actions as needed
• As required, take up project management responsibilities for special projects

Minimum Required Qualifications

• 5 or more years of professional experience as an Functional Support Analyst and/or similar role
• Experience in Banking / Financial sector with knowledge of financial products
• Backoffice Settlements Systems experience preferred.

Preferred Qualifications;

• Unix/Linux hands on experience with knowledge of day to day commands
• Database skills (Sybase, MS SQL)
• Windows servers experience
• Scripting experience (Shell, powershell, ..._)
• Strong analytical and problem solving skills.

#TB_EN