Job Description

Company Overview

Polycultural Immigrant & Community Services has been a cornerstone of community support for over 40 years, offering inclusive programs tailored to individuals of all ages and backgrounds. Our mission is to foster a healthy and vibrant Greater Toronto Area (GTA) and Region of Peel by providing accessible services that empower newcomers, families, youth, and seniors.

Summary

Ability to speak Tigrinya/Amharic is required.

Scope

The on-call staff is responsible for providing immediate and essential settlement assistance to Government Assisted Refugees (GARs) from various ethnic groups at Pearson airport. The On call Settlement counsellor is expected to work co-operatively with others; demonstrate flexibility in organizing work; show a high degree of initiative, discernment, and resourcefulness; must have excellent communication skills and demonstrate thoughtfulness in decision-making to assist refugee families

Responsibilities

? Support refugee arrivals at the airport including escorting, interpreting and supporting in completion of declarations and other paper work

? Assist refugees to go through CBSA, IRCC and PHAC

? Responsible for arranging transportation to the final destination

? Provide comprehensive information to refugees about POE and RAP services

? Assist with providing administrative support to program management & other staff

? Maintain working relations with agency programs and partner agencies

? Effectively track services in internal and external databases, provide accurate reporting for the Supervisor

? Actively participate in the professional development initiatives

? Must meet targets set by Senior Programs Coordinator

? Provide accurate reporting to supervisor

? Acknowledge client needs with respect and empathy

? Must be willing and ability to work on flexible schedules

On call counsellors must be available to work flexible schedules/hours based on needs of incoming flights which includes early morning, evening and weekend work. On call hours will vary from 0-20 hours per week and are not guaranteed.

Requirements

A degree/diploma in Community, Social Work, Counselling/ a combination of experience and education that fulfills the requirements Three years' experience working with immigrant communities

Ability to speak Tigrinya/Amharic is required

Language proficiency certificate identifying the fluency of English and target language skills (for ATIO members present the certificate of membership) Knowledge of settlement and resettlement services and of the ethno-specific programs and services in the GTA Familiarity with issues facing newcomers in Canadian Excellent interpersonal, cross cultural, and communication skills Demonstrate ability to work effectively within a team and independently with minimal supervision Demonstrated reliability, punctuality and attendance Ability to lift 30-40 kg

Other requirements

A satisfactory Vulnerable Sector Police Check (completed when offer is made)
If you are passionate about making a difference in the lives of newcomers and diverse communities, we invite you to apply today and be part of our dedicated team at Polycultural Immigrant & Community Services!

Important Notice to Job Applicants

We strongly advise all applicants to apply for positions only through official and verified channels. Please ensure you are using legitimate links--either from our official website or trusted job platforms. Avoid third-party links or unsolicited messages and never share personal or financial information outside of secure, authorized application portals.

Polycultural reserves the right to post internally and externally.

In support of persons with disabilities, Polycultural asks job applicants with disabilities who require accommodation in the recruitment and selection process, to please advise Human Resources, if contacted for an interview/testing, so that suitable accommodation can be arranged. (In compliance with AODA, 2005, Integrated Accessibility Standards). If you require assistance in sending your resume due to a disability, please contact Human Resources directly.

We thank everyone for their interest in Polycultural; however, only those selected for an interview will be contacted.

Polycultural Immigrant & Community Services hires based on merit and is committed to employment equity.

No phone calls please.

Job Type: Casual

Pay: $25.00 per hour

Language:

Rohingya (required)
Work Location: In person