Job Description

This is a bargaining unit position.

We advise all applicants with work permits that obtaining employment with Polycultural will not guarantee the approval of any application for Permanent Resident status and emphasize that Polycultural's positions do not currently qualify under the government's Ontario Immigrant Nominee Program (OINP) or Labour Market Impact Assessment (LMIA) initiatives.

About Polycultural

Be a part of Polycultural Immigrant and Community services! Founded in 1993, Polycultural is dedicated to hosting an open and inclusive environment for all. We are a multicultural melting-pot perfectly reflecting Canada's diversity. We are like a family, have a culture filled with care and genuine connection with a very inclusive environment for all. With a diverse range of programs and services, we help individuals and families build a brighter future in Canada. Serving clients from over eight different locations across the GTA and Orangeville in more than 20 languages.

Scope

The RAP Settlement Counsellor is responsible for providing the full scope of settlement assistance to Government-Assisted Refugees (GARs) during their initial resettlement period in Canada. This includes immediate and ongoing settlement counselling, needs assessment, solution-focused planning, orientation, information and referral, and support with accessing essential services. The Counsellor plays a key role in helping GARs settle in Canada, while equipping them with the knowledge, skills, and confidence to live safely and independently.

RAP Program Summary

The RAP Centre is designed to provide immediate and essential services to Government Assisted Refugees (GARs) during the initial period after the refugee family arrival in Canada, with the focus of equipping GARs with accommodation and daily necessities, knowledge, skills, and abilities as well as connections with broader community to live safely and independently.

Fluency in one or more of the following languages is required: Arabic, Kurdish, Swahili, Spanish, or Rohingya.

Duties and Responsibilities

Provide the full range of resettlement services to new immigrants and newcomer families Deliver resettlement needs assessments for each newcomer or newcomer family Provide solution focused counselling by setting settlement goals and developing plan of action for every client Connect newcomer with the internal programs and modules of settlement services delivery Provide interpretation for languages tested to eligible clients required for addressing settlement needs Assist with opening bank accounts, setting up direct deposit, and signing RAP agreements Support applications for SIN, GST/HST, Canada Child Benefit, and OHIP Conduct daily wellness checks and provide ongoing case monitoring Conduct regular follow up identifying if set goals have been met Organize and facilitate individual and group orientations on settlement topics Provide information and referral to external programs and services that will be determined by each client/family Provides comprehensive information on orientation to Canadian society Maintain strong working relations with agency programs and partner agencies Effectively track services in internal and external databases and provide accurate reporting for supervisor Ensure compliance with program guidelines Maintain confidentiality and follow data protection guidelines Achieve the targets set by program manager Actively participate in the professional development initiatives Other program operational duties assigned

Competencies

Adaptability

Changes behavioural style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Communications

Using a variety of communication styles and strategies to foster open communication and the exchange of information and discussion on an ongoing basis.

Initiative

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance services, avoid problems, and develops entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

Service

Demonstrates strong commitment to meeting the needs of clients, co-workers, managers, or community members, striving to ensure their full satisfaction.

Qualifications

Post-secondary degree/diploma in Social Work, Counselling, Settlement Studies, or Education. Minimum of 2-3 years of experience working with immigrant/refugee communities, or equivalent education/experience. Knowledge of immigration, resettlement, and ethno-specific services in the Familiarity with challenges and systemic barriers facing newcomers in housing, education, health, and employment. Strong interpersonal, cross-cultural, written, and verbal communication Experience with outreach, community development, and group Computer literacy in MS Office, SharePoint, OCMS, iCARE, and client Language Proficiency certificate identifying the fluency of English and target language skills (for ATIO members present the certificate of membership) Ability to work flexible schedules on an as needed basis

Other requirements

A satisfactory Vulnerable Sector Police Check (completed when offer is made)

Important Notice to Job Applicants

We strongly advise all applicants to apply for positions only through official and verified channels. Please ensure you are using legitimate links--either from our official website or trusted job platforms. Avoid third-party links or unsolicited messages, and never share personal or financial information outside of secure, authorized application portals.

In support of persons with disabilities, Polycultural asks that job applicants with disabilities who require accommodation in the recruitment and selection process, to please advise Human Resources if contacted for an interview/testing so that suitable accommodation can be arranged. (In compliance with AODA, 2005, Integrated Accessibility Standards). If you require assistance in sending your resume due to a disability, please contact Human Resources directly.

We thank everyone for their interest in Polycultural; however, only those selected for an interview will be contacted.

Polycultural Immigrant & Community Services hires on the basis of merit and is committed to employment equity.

No phone calls please.

Job Types: Full-time, Fixed term contract

Pay: $26.98 per hour

Expected hours: 40 per week

Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Vision care
Language:

Arabic, Kurdish, Swahili, Spanish, or Rohingya. (preferred)
Work Location: In person