Job Description

Requisition Number: 97472Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results.The Services Technician - Deployment is responsible for the troubleshooting, repair, installing and upgrading of Printers, peripherals, and other telecommunication or instrumentation devices or hardware, as well as providing technical assistance and training to system users.Key ResponsibilitiesAssembles and configures Print and Imaging devices and peripherals.Installs necessary drivers for required component and tests its functionality.Performs routine equipment maintenance and upgrading tasks.Follow daily schedules and perform daily tasks as assigned.Troubleshoots Laser Printer problems and refers more complex problems to experienced staff.Ensure SLA\'s are achieved and client expectations are met (or exceeded).Diagnoses hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation.Enters commands and observes system functions to verify correct system operation.Apply Best Practices (ITIL), based methodology to Problem Management, Incident Management & Change Management disciplines.Stand in for other Insight services when required.Understands and demonstrates the willingness to promote Insight\'s vision and values.Follow documentation including Knowledge Base articles and Technical Alerts.Able to work outside of regular working hours as tasks require.Share knowledge and experiences to assist with the learning of colleagues throughout the department.Respond to client inquiries/issues that come through via email, phone, or client ticketing systems in a professional manner.Build positive relationships with clients and vendors.Work well within the team environment and dynamics.Participate & contribute to service improvement plans.Maintains accurate records for service calls completed travel time and mileage as required.What you\'ll need to succeedExcellent written and spoken communication skills in English.Completion of High School Diploma.IT related Certificate or Diploma from a recognized post-secondary institution preferred.1-2 years Printer related troubleshooting experience and/or IT customer service experience.Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.Posting Notes: Calgary || Alberta (CA-AB) || Canada (CA) || IT Infrastructure & Support || None || CA - Calgary, AB ||

Insight Enterprises