Job Description

About this opportunity

Are you a highly detailed person who's not afraid of digging into the data and problem solving? Do you love working with customers in fast paced environment? Ericsson is this place, and we have an exciting opportunity for you in a fast-paced, highly collaborative technical environment! Design your future at Ericsson! We are now looking for a Services Professional, who will be responsible analyze & troubleshoot tickets coming in from North American customers.

What you will do

Perform trouble shooting on Customer reported IMS & Critical Solution issues/CSRs

Deliver Remedy/Resolution and analysis for the Core Domain nodes (SBC, CSCF, WCG, MTAS & EME)

To be able to work on Integration of IMS products

Provide solution level support to customers

Be on call 24/7 on rotation basis to handle customer issues, partner concerns and/or Emergencies

Be willing to travel to Customer sites on need basis for local support activities

Be able to work on Ericsson standard support tools for tickets such as CSR (Customer Service Request), MHWEB, Metis & JIRA

Assist other new team members in mentoring & knowledge sharing

Provide feedback to R&D

Stay abreast of on new technology/technical areas and share information about solution to enable customer competence build

You will bring

Bachelor of Science/Engineering or equivalent

Expert technical knowledge on Core domain nodes: (8+ years of experience)

Extensive experiences on support services and operations (7+ years)

Good hands-on experience on virtualized & Cloud-Native environments

Scripting Knowledge

Excellent ability to expertly represent Ericsson in customer environment

Proven ability to work and to make decisions independently and under time pressure

Articulate technical issues in clear and understandable manner

Excellent Collaboration Skills

Superb Communication Skills

Coaching & Mentoring Skill

Willingness to travel on short notice

Why join Ericsson?

At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build never seen before solutions to some of the world's toughest problems. Youll be challenged, but you won't be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: Canada (CA) || Canada : Ontario : Ottawa || Canada : Alberta : Calgary || Canada : Alberta : Edmonton || Canada : British Columbia : Vancouver || Canada : British Columbia : Victoria || Canada : Manitoba : Winnipeg || Canada : New Brunswick : Fredericton || Canada : Newfoundland and Labrador : St. John's || Canada : Northwest Territories : Yellowknife || Canada : Nova Scotia : Halifax || Canada : Nunavut : Iqaluit || Canada : Ontario : Mississauga || Canada : Ontario : Toronto || Canada : Prince Edward Island : Charlottetown || Canada : Quebec : Montreal || Canada : Quebec : Quebec || Canada : Quebec : Saint-Laurent || Canada : Saskatchewan : Regina || Canada : Yukon : Whitehorse

Req ID: 692418

Be where it begins

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds - you can be the one who makes it possible.

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities.

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

to find out more about our benefits.