Job Description

Req ID: 229896 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ServiceNow Lead Developer - Remote in Canada Only to join our team in Toronto, Ontario (CA-ON), Canada (CA).
Role Responsibilities:

• Defines policy & standards \xe2\x80\x93 Architecture principles, Integration standards, Platform upgrade strategy, performance tuning etc. for ServiceNow projects

• Defines technical architecture documentation for implementations, build framework structure / templates for capturing technical information on module implementations

• Supports customer, and other vendor team members, to assess technical feasibility of the business requirement and implementation of solution

• Leads any ServiceNow technical issues preventing successful service delivery and communications towards successful resolution

• Architects, designs, and deploys solutions using ServiceNow platform

• Defines development best practices, architectures, code review check lists , provides technical leadership, and mentoring the ServiceNow Team

• Design solutions for agreed system integration, create and maintain API and data integration processes between ServiceNow and other platform

• Consults with Customer and Service Management teams on platform enhancements, and improvements including identifying potential opportunities for improvement of the platform

• Collaborate with ServiceNow Support concerning strategies and technical aspects of platform upgrades, patch installation and hot fixes.

• Implementation of approved apps from ServiceNow application store

• Technical oversight of activities for vendor resources on as-needed basis for project work/Steady state

• Validate all Requests for Enhancement (i.e. platform changes) providing technical perspective and recommendations and perform feasibility study where required

• Set standards for mid server deployment and usage

• Conducts platform performance audits and remediation activities

• Analyzes requirements and implements solutions to agreed enhancements to the ServiceNow platform per documented requirements and deliverables

• Develop agreed integrations between the Client ServiceNow system and external systems

• Responsible for executing patching and upgrades to the ServiceNow Platform

• Act as the Problem Manager for Platform related Problem Records

• Ensures adherence to quality standards and attainment of project deliverables

Basic Requirements:

• 6+ years of \xe2\x80\x9chands-on\xe2\x80\x9d ServiceNow Platform experience
• 2+ years of ServiceNow Developer and/or Architect experience
• 2+ years ITIL Process/ ServiceNow Implementation Experience (Ex. Has worked at least 1 end to end implementation of ITSM or ITOM module of ServiceNow)

Highly Preferred Skills:

• Service Now Certification (Admin/ Implementation highly preferred ; Developer)
• ITIL Process Implementation + Certification
• Experience in conducting onsite assessments that shall involve gathering requirements from the customer and documenting the requirement specifications
• Experience in designing and implementing solutions by mapping customer\xe2\x80\x99s business processes
• Experience in conducting User Trainings and supporting User Acceptance Testing to get customer sign-off on the projects
• Experience in Pre-sales activities such as RFPs, solution design & effort estimation
• Possess excellent written and verbal business communication skills to communicate and make executive level presentations to the customers as well as organizational

About NTT DATA Services NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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