Job Description

SERVICENOW CLOUD INTEGRATION ANALYST (Data Platform Analyst)

Requisition #:

R25-3334 (GOAPRDJP00000620)

Location:

Remote (within Canada)

Engagement Type:

Contract

Number of Resources required:

1

Rate (CAD):

Up to $88 per hour / Commensurate with related experience and market competitiveness

Term:

2025-07-24 to 2026-03-31 with 12 month extension available (up to 20-month contract)

Hours per day:

7.25

Security Screening:

Standard (Criminal Record Check)

Submission Deadline/Closing Date:

July 4, 2025 (4:00 PM Mountain Time)

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Tri-global Solutions Group Inc. is seeking one (1) ServiceNow Cloud Integration Analyst (Data Platform Analyst) to join our talented Service Delivery team at Ministry of Technology and Innovation (Government of Alberta).

WORK MODEL: The successful contractor will be working remotely, though must be available for onsite meetings if required. It is anticipated that this role will be primarily remote. Work must be done from within Canada at all times due to network and data security policies. Applicants must be authorized to work in Canada to apply (i.e., Canadian Citizen). Standard Hours of work are 08:00 - 16:30 Alberta time, Monday through Friday excluding observed holidays.

Please review the project overview and requirements below. If you meet the requirements and are interested in submitting for this role, please reply to this job posting.

If you know other consultants who may be interested in this opportunity kindly share this job posting.

Thank you.

Tri-global Solutions Group Inc.

Website: https://tri-global.com

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PROJECT OVERVIEW

Project Name:

Cloud Data Platforms

Scope:

The Data and Content Management Division uses a one-government approach to information and privacy governance, decision-making, and service delivery across the Government of Alberta (GoA) balanced with individual client needs. This facilitates enhanced data access, collaboration, reduction in data duplication, and innovation to ensure effective and efficient services across the government to provide better services to Albertans.

The Data Centre of Excellence requires a resource to support the design, development and implementation of cloud platforms and applications to enable the GoA to better leverage its data assets support implementation of the GoA Data Strategy. Working within a team, this resource is an expert and plays a key role in ensuring that these cloud systems are designed, developed, operated and maintained for use across ministries and with external stakeholders. This role will enact the pillars of the Data Strategy by using data to benefit Albertans.

The successful candidate will be a Storage Analyst / Platform Analyst / Platform Developer with a diverse range of technical skills and experience in working in multi-faceted roles. The role may have aspects of any or all the following: cloud platform administration, cloud architecture design and integration, security and compliance, ITIL-based service management, ServiceNow application development and configuration, Agile delivery and DevOps practices, data governance and metadata management and stakeholder engagement and user support.

DESCRIPTION OF SERVICES

The primary responsibilities for Data Platform Analyst are (but not limited to):

Lead system implementation and design and architecture for the development, enhancements, and maintenance of Cloud Data Platforms (Azure, Snowflake. Databricks) and other key cloud services (ServiceNow, Open Government Portal, Cloudera, etc.) to ensure the system design meets business requirements. Design, build, and customize ServiceNow applications and workflows to support business requirements, including custom modules, custom portals, forms, and automated processes. Design and implement integrations between ServiceNow and other GoA systems using APIs (REST/SOAP), scripting, connectors, or the Integration Hub. Support the design and build scalable, reliable and automatable data infrastructure, tooling, CI/CD pipelines to improve GoA's data product delivery, analytics and data science teams using cloud platforms (Azure/ AWS/ GCP/Snowflake) and big data technologies. Deliver data platform management and administration including system performance, scheduled jobs, upgrades, user access, and license management. Configure and tune cloud-based tools to manage cost, security, and compliance for the environments. Working across a myriad of technology stacks in Azure, Cloudera, Snowflake etc. Provide services to support data privacy and security in adherence to enterprise policies (access control, security policies across platforms, etc.). Collaboration with other Team members to improve and optimize Cloud and On-premise Infrastructure systems including scalability, reliability, performance, capacity, availability and disaster recovery. Contribute to defining and establishing an Enterprise Data Strategy in GoA and be actively involved in the design of modern data platform features and functionalities. Participate in sprint planning, version control (e.g., Git), CI/CD pipelines, and automated testing to deliver incremental improvements and maintain platform(s) stability. Document configurations, processes, known issues, and solutions to support knowledge transfer, operational readiness, and onboarding of team members. Support projects to address the implementation of data product delivery components of the Data Strategy.

MANDATORY REQUIREMENTS

- Bachelor degree in Computer Science, IT or related field of study.

- Automate routine tasks using Azure Automation, Terrafom, PowerShell, GitHub/GitHub Actions, Ansible, and other scripting tools, deployment pipelines and version controls systems. (5 years+)

- Experience designing, deploying, managing and monitoring Azure cloud infrastructure, including performance, troubleshooting, security controls and cost management. (5 years+)

- Experience customizing ServiceNow widgets, pages, and components. (5 years+)

- Experience integrating enterprise systems using REST/SOAP/Glide APIs or other integration frameworks and methods. (5 years+)

- Experience scripting, developing custom modules, and configuring workflows within the ServiceNow platform. (5 years+)

- Proficiency in front-end web development technologies: JavaScript, HTML, CSS, AngularJS, and Bootstrap. (5 years+)

DESIRABLE REQUIREMENTS

- Able to work evenings and/or weekends and/or during blocktime/change windows outside of normal business hours. (Yes or No)

- Per the job description, is the job seeker able to attend onsite meetings when requested. (Yes or No)

- Experience creating user training materials, technical documentation, and platform support resources. (4 years+)

- Experience designing and developing intuitive and visually appealing Service Portals. (5 years+)

- Hands on experience working in a complex environment requiring prioritization of tasks and deliverables. (4 years+)

- Hands on experience working in a multi-team IT support environment providing services to other teams and clients. (4 years+)

NOT FOR YOU?

Check out our other opportunities at https://tri-global.com or follow us on LinkedIn. We thank all candidates in advance. Only candidates selected for an interview will be contacted.

Job Type: Full-time

Pay: Up to $88.00 per hour

Benefits:

Work from home
Schedule:

Monday to Friday
Application question(s):

CONFIRM: Able to work evenings and/or weekends and/or during blocktime/change windows outside of normal business hours. (Yes or No) CONFIRM: Per the job description, is the job seeker able to attend onsite meetings when requested. (Yes or No) Confirm the following MANDATORY requirements:
- Bachelor in CompSci or related
- Automate routine tasks using Azure Automation, Terrafom, PowerShell, GitHub/GitHub Actions, Ansible, and other scripting tools, deployment pipelines and version controls systems. (5years+)
- Experience designing, deploying, managing and monitoring Azure cloud infrastructure, including performance, troubleshooting, security controls and cost management. (5YRS+)
- Experience customizing ServiceNow widgets, pages, and components. (5YRS+)
- Experience integrating enterprise systems using REST/SOAP/Glide APIs or other integration frameworks and methods. (5 YRS+)
- Experience scripting, developing custom modules, and configuring workflows within the ServiceNow platform. (5 YRS+)
- Proficiency in front-end web development technologies: JavaScript, HTML, CSS, AngularJS, and Bootstrap. (5YRS+)

REPLY: YES/NO

Experience:

Automate tasks using Azure, Terraform, GitHub, Ansible: 5 years (required) Design and manage Azure cloud infrastructure: 5 years (required) Customize ServiceNow widgets, pages, components: 5 years (required) Integrate systems using REST/SOAP/Glide APIs: 5 years (required) Script and configure workflows in ServiceNow: 5 years (required) Proficient in JavaScript, HTML, CSS, AngularJS, Bootstrap: 5 years (required) Create training, documentation, and support resources: 4 years (preferred) Design and develop intuitive Service Portals: 5 years (preferred) Prioritize tasks in complex IT environments: 4 years (preferred) Support services in multi-team IT environments: 4 years (preferred)
Work Location: Remote

Expected start date: 2025-07-24