Job Description

Job Summary:

We are looking for a versatile and experienced

ServiceNow & Salesforce Health Cloud Developer/Administrator

to join our IT team. This dual-role position, primarily

ServiceNow, will be responsible for the development, customization, and administration of both the

ServiceNow platform

and

Salesforce Health Cloud

, supporting enterprise service management and patient engagement initiatives.

Key Responsibilities:

ServiceNow Responsibilities: (Primary Role)

Administer and configure ServiceNow modules including ITSM, CMDB, Incident, Change, and Service Catalog. Develop custom applications, workflows, and integrations using JavaScript, Glide API, and Flow Designer. Create and maintain Business Rules, Script Includes, UI Policies, and Client Scripts. Manage platform upgrades, patching, and performance optimization. Collaborate with stakeholders to gather requirements and implement solutions aligned with ITIL best practices.

Salesforce Health Cloud Responsibilities: (Secondary Role)

Design and develop custom solutions on Salesforce Health Cloud using Apex, Lightning Components, and Visualforce. Configure Health Cloud features such as Care Plans, Patient Timelines, and Provider Relationships. Integrate Salesforce with EHR/EMR systems and third-party applications using REST/SOAP APIs and middleware. Implement security and compliance best practices (e.g., HIPAA, PHI data handling). Support user training, documentation, and ongoing platform enhancements.

Required Qualifications:

Bachelor's degree in Computer Science, Information Systems, or related field. 3+ years of experience in ServiceNow development and administration. 2+ years of experience in Salesforce development, with a focus on Health Cloud. Proficiency in JavaScript, Apex, SOQL, HTML, and CSS. Experience with REST/SOAP APIs and integration tools (e.g., Mulesoft, Dell Boomi). Familiarity with ITIL and healthcare data standards (e.g., HL7, FHIR).

Preferred Certifications:

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

Salesforce Certified Platform Developer I & II

Salesforce Certified Health Cloud Consultant

ITIL Foundation Certification

Soft Skills:

Strong problem-solving and analytical skills. Excellent communication and collaboration abilities. Ability to manage multiple priorities in a fast-paced environment. Detail-oriented with a focus on quality and compliance.
Job Type: Full-time

Pay: $48,750.29-$55,000.00 per year

Additional pay:

Bonus pay
Benefits:

Dental care Extended health care On-site parking Paid time off
Schedule:

Monday to Friday
Ability to commute/relocate:

North York, ON M2J 4Y8: reliably commute or plan to relocate before starting work (preferred)
Education:

Bachelor's Degree (preferred)
Experience:

ServiceNow: 3 years (required) Salesforce: 2 years (preferred)
Language:

English (required)
Work Location: In person