Job Description

We are searching for a ServiceNow Admin - someone with hands-on ServiceNow system support and implementation experience. The ideal candidate will have hands-on experience with ServiceNow administration, configuration, maintenance, and CMDB knowledge. Strong verbal and written communication skills are critical in this role due to the dynamic nature of collaborations with our internal teams, leaders, customers, stakeholders, vendors, and external teams.

Key Job Functions:

• Proactive Operations and Environment Maintenance
• Develop and configure ad-hoc ServiceNow enhancements/configurations
• Own issues and bring them to resolution as quickly as possible while providing proactive updates
• Strong communication skills
• Support architecture of platform and work with teams for implementation of tools and plugins
• Define KPIs for and monitor CMDB data quality
• Finding solutions from previous cases using the Knowledge Base
• Ensure ADO tickets are properly updated and asset management system is properly updated.
• Create clear and concise technical and process documentation
• Be proactive in taking ownership of tasks and managing them through completion and knowing when to ask for help
• Flexibility to learn new technologies and quickly adapt.
• Other duties as assigned.

• Strong knowledge of ServiceNow
• Strong Knowledge of Office products
• Strong Understanding of CMDB management
• Understanding of Active Directory
• Understanding of Discovery Tools (Discovery and SCCM)
• Understanding of ADO
• Basic analytical and problem-solving skills
• Strong interpersonal skills to interact with clients and team members
• Strong organizational skills
• Strong communication skills
• Ability to work independently but also in a team environment
• College degree or equivalent combination of education and experience
• Experience with end user services, information technology or related field preferred