Bobcat of the Peace (a division of Rentco Equipment Ltd). is a fast-paced local company that has been servicing Grande Prairie and the Peace Country for 60 years. We are a full-line Bobcat dealership as well as the dealership for Delevon Heavy equipment.
We are currently hiring a full-time Service Writer/Warranty Administrator to join our Service Department.
As the Service Writer/Warranty Administrator, you are responsible for:
Greeting customers as they arrive and working with them to diagnose required repairs/services
Answering incoming phone calls and scheduling service appointments
Verifying warranty and service contract coverage and ensuring all correct documentation is in place for submission
Completing customer follow-up calls as directed by the Service Manager
Documenting repairs in the company's computer system and completing paper filing
Processing the customer's payment when the customer comes to pick up their equipment
Creating and completing purchase orders for outside purchases
Assisting with parts/inventory when required
You have the following skills and experience:
Previous administrative experience
Exceptional organization, time management, critical thinking, and problem-solving skills
Excellent customer service and communication skills
Intermediate computer skills with experience with the Microsoft Office suite and the ability to learn internal software programs
Mechanically inclined would be an asset
Bobcat of the Peace offers:
Competitive wages
Comprehensive benefits and a RRSP/DPSP program
Stable, year-round employment with great hours (Monday to Friday from 8:00 am to 5:00 pm and a Saturday rotation from 8:00 am to 12:00 pm)
Employee discount and free rentals
Promote from within policy
Employee referral bonus
Fantastic team to work with
Monthly cake day to celebrate birthdays and anniversaries
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