Job Description

Fleet Brake Parts and Service ( a division of Parts for Trucks) is one of North America?s fastest-growing and largest independent distributors and marketers of heavy-duty parts and services. We have 14 locations spread from British Columbia to the Atlantic and have a proven track record. Our organization is powered by effective leadership, progressive strategies, and industry-leading best practices. More importantly, Fleet Brake is driven by talented, customer-focused people who value strong work ethics, innovation, and quality. We are currently looking for an experienced, ambitious, and self-driven SERVICE WRITER in our Winnipeg, Manitoba location who puts quality and customers first. Being a team player and working with others will be the key to your success with Fleet Brake. Please note: Remuneration dependent on experience Fleet Brake offers Competitive wages Excellent Benefit Package Retirement Pension Plan Boot Allowance In house training from leading suppliers Opportunity for growth Safe work environment On-call incentive Education Assistance Program Key Responsibilities 1. Service Writing & Parts

• Document mechanical problems and services by listening to customer?s descriptions of symptoms; clarifying descriptions of problems; conducting visual inspections; checking vehicle maintenance records; examining service schedules
• Develop estimates by costing materials, supplies, and labor; calculating customer?s payment including deductibles
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures.
• Have customer sign RO which details phone numbers, contacts, unit info, safety concerns, finish times, customer requests, ROI must be signed
• Update repair orders - jobs, comments, details, mechanic notes, unit info, parts history details
• Finish repair orders - comments, details, mechanic notes, labor adjustments, CVIP paperwork
• Pre-order and pull parts for repair jobs in the shop & outside waiting before being required if possible. Help techs out in the shop don?t wait for them to walk up to the counter
• Return cores and /or wrong parts within 24 hrs.

2. Billing

• Bill parts to repair orders (inventory) as soon as taken out to the shop including the parts taken sheets
• Bill parts to repair orders (non-inventory) as soon as they come into the building
• Repair order billing (Shop, Goliath, Service Trucks)-within 24 hrs. maximum
• Issue computer-generated purchase orders for all non-inventory parts, and check outstanding purchase orders weekly. Follow up on outstanding orders with vendors
• Finish billing repair orders within 24 hrs. of completion at the latest

3. Follow Up

• Communicate with customers regarding updates, special order parts, delays, extra costs, and completion dates. Customers must be advised within 1hr of the units being completed-document in the customer logbook
• Document all updates, special-order parts, and communications on repair orders and in the service department logbook
• Communicate with parts dept. for parts pick up-document as required.
• Communicate with service parts driver for parts pick up when available
• Communicate with service team (including foremen and management)
• Communicate with team members before leaving your shift

4. Customer Service

• Resolve customer complaints within 24 hrs. Escalated complaints are to be submitted to the manager with supporting documentation immediately
• Process emailed requests; forward (cc) to the team for group communication.
• Answer phone calls quickly, book repair work with appropriate info (check with foremen/manager if unsure), and help customers with informed answers & forward calls to appropriate personnel for technical questions.
• Acknowledge & help customers at the service counter immediately.
• Acknowledge & help mechanics at the back counter including service truck techs
• Maintain one person in the service department at all times (Foreman/Manager not included)
• Help parts department with calls when required
• Change shifts to cover employee vacation as required

5. Health & Safety

• Follow published company policy & safety manual
• Maintain a clean and well-organized service department
• Wear appropriate PPE in the shop area. Accompany customers in the shop with mandatory PPE (no customers allowed in the shop area without an escort)
• Report deficiencies in the shop, service dept. and service vehicles in writing to foremen/manager
• Do not operate any equipment that you are not trained for

6. Others

• Conduct weekly shop consumable check/order (welding & shop supply)
• Conduct weekly shop inventory check/order (bulk oils, coolant, ATF, hardware)
• Any other duties assigned by the supervisor not far outside my expertise and training

Qualifications:

• High school diploma or the equivalent
• Experience as a Journeyman Parts Technician is an asset
• Health and Safety experience in a asset but not required.
• Ability to read and comprehend instructions and information
• Basic computer skills (Windows, Explorer, Outlook, knowledge of Karmak is an asset)
• Knowledge and experience in Heavy Duty parts
• Knowledge of Heavy Duty cataloging and/or inventory management systems
• Exceptional customer service and communication skills (both written & verbal)
• Ability to learn in a fast-paced retail sales environment
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.

Job Types: Full-time, Permanent Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• Store discount
• Tuition reimbursement
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay
• Overtime pay

Ability to commute/relocate:

• Winnipeg, MB R0H 1V2: reliably commute or plan to relocate before starting work (preferred)

Education:

• AEC / DEP or Skilled Trade Certificate (preferred)

Experience:

• service advisor: 2 years (required)
• Customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person