Job Description

WE'RE HIRING!

CYCLESMITH

Cyclesmith aims to be an active community leader by promoting the bicycle as the answer to reducing climate change, enhancing mental and physical health, and as a means of active, local, and accessible transportation. We want to be an inclusive, welcoming, diverse, and progressive business and employer. We want to get more butts on bikes. Do you have a passion for an active outdoor lifestyle and a drive to empower others through cycling? Are you a team-oriented individual who gets things done, takes pride in your work, and strives for continuous improvement? We are looking for hospitality-focused individuals to work alongside the best team in bicycle retail. If this sounds like you, apply today!

Position: Service Writer

Posted March 24th, 2023 Service Advisors are technical salespeople and report directly to the Sales Floor Manager. Service Advisors also work closely with all technicians, including the Head Technician.

Summary

Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight, including following guidelines, standards, regulations, and principles. Service Advisors strive to help create the best service department in the industry: one that strives to surpass rider expectations; and one that is profitable to the company. Service Advisors are the point of initial contact for riders seeking maintenance and repairs and are expected to deliver exemplary hospitality. Service Advisors deliver high quality work orders and act as trouble shooters for the work orders for the technicians.

Job Duties

Administrative

• Politely and professionally reply to service emails and phone calls
• Input minutes availability in Ascend
• Attend semi-annual scorecard reviews in conjunction with the Sales Floor Manager and Operations Manager

Team

• Contribute to a positive team environment
• Schedule the work order activities of the technicians
• Advise technicians of work that must be completed
• Attend morning Sales Floor huddles
• Relay service concerns to Sales Floor manager or Operations Manager

Infrastructure

• Maintain an impeccable level of cleanliness and organization
• Keep service area well-stocked

Area of Expertise

• Maintain an up-to-date knowledge of service technology and techniques
• Exhibit high degree of resourcefulness, flexibility, and adaptability
• Schedule service work in the service department
• Sell recommended or required services to riders
• Gather and interpret information on the bicycle condition from the rider to create high quality work orders
• Handle rider?s inquiries regarding work in process and appointments and return messages promptly
• Communicate and gain authorization for additional work when needed and document thoroughly
• Secure agreement from riders before repairs; cover cost estimate and approximate return time
• Courteously handle rider?s complaints and misunderstandings
• Research part compatibility and availability
• Complete small repairs and accessory installs
• Act as a technical resource for salespeople

As a member of our team, you will receive a Halifax NS Living Wage, Health Plan, Group RRSP and Sales Bonuses. Plus, you'll be joining an awesome team of people who love cycling as much as you do! Please send your resume to ride@cyclesmith.ca