Job Description

Position:

Service Writer / Advisor

Education:

Secondary (high) school graduation certificate or equivalent experience.

Screening questions:

1) Are you currently legally able to work in Canada?

2) Possess and valid driver's license

Experience:

1 year to less than 3 years in the trade.

Join Our Team:

We are currently seeking a motivated Service Writer for our Fredericton (Hanwell) location. A Service Writer is responsible for acting as a liaison between customers and service technicians in an automotive repair environment.

Key responsibilities include but not limited to:

- Greet customers, assess their needs, and provide information about services and repairs

- Process customer paperwork, including repair orders and estimates, ensuring accuracy and clarity

- Relay repair recommendations and estimates to customers, addressing any inquiries or concerns

- Manage service appointments and coordinate with technicians to ensure timely delivery

- Ensure a high level of customer satisfaction by providing excellent service and follow-up

- Ability to communicate effectively (ability to read, write & speak English fluently)

- Computer knowledge (Microsoft windows & Office)

- Has neat legible writing

- Valid driver's license

- Computer software knowledge (shop management systems)

- Bondable

- Answer the phone promptly and courteously with shop approved greeting

- Ability to implement & support policies systems and procedures

- Maintain a clean and tidy environment/ workstation

- Demonstrates positive attitude and self-motivation

- Ability to perform multiple tasks with confidence, accuracy and effectiveness

- Possess strong interpersonal and adaptable skills

- Ability to work with minimal or no supervision

- Refilling stock

- Preparing weekly returns

- Accepting stock and verifying proper parts have been delivered

- Preparing warranty paperwork to be sent back with warranty parts

- Processing payments using both the shop management system and with the point-of-sale system

- Closing shop up at end of day, ensuring all paper work is filed accordingly

- Texting customers with appointment reminders, scheduling appointments via texting system

Benefits:

Dental plan. Disability benefits. Health care plan. Vision care benefits. Pension plan and Boot allowance.

Wage:

Based on experience, priority given to those with previous automotive experience.

Job Type: Full-time

Benefits:

Dental care Extended health care On-site parking RRSP match Vision care
Application question(s):

Do you have a valid Canadian drivers license?
Work Location: In person