Job Description

Piper the Plumber is new in Red Deer. We're building an iconic local brand that people actually trust, the kind of company homeowners remember, recommend, and call back. Think superhero plumber energy, minus the cape getting caught in a furnace door.

What we offer you (beyond a paycheque)

This role is a launchpad. If you've got talent and you care about doing things right, you'll have room to grow fast.

Real upward mobility:

grow from service tech to senior tech, lead tech, field supervisor, operations manager, or head of operations as we scale

A career path that isn't trapped in the van:

as you grow, you can move into leadership, training, estimating support, dispatch/coordination, or office and remote roles (depending on your strengths)

Strong compensation:

hourly pay

above industry average

, plus performance bonuses and commission opportunities tied to doing the right work the right way

Flexibility and respect for your life:

scheduling that's built to be efficient and fair, not designed to grind you into dust

Support systems that make you better:

office team backing you up, streamlined processes, and technology that reduces headaches and repeat visits

A growing company advantage:

more opportunity, faster progression, and more influence than you'll ever get in a rigid corporate shop where your career path is "wait your turn"

The kind of tech who thrives here

If you're a tech who's

loved by friends and family

, stays calm when the job gets messy, and shows up with a

confident, professional vibe that brings a smile and instantly wins trust

, you'll fit right in. Not loud. Not pushy. Just sharp, steady, and genuinely helpful.

If you want to be part of a team that's aiming to become the local favourite (and show up in the community by sponsoring schools, events, and local programs), keep reading.

What you'll do

As a

Lead Service Technician

, you'll run residential service calls and handle a mix of plumbing and heating work, including:

Troubleshooting and repairing

hydronic systems

, boilers, and combi boilers Diagnosing

furnaces

,

heat pumps

, and related controls Servicing and repairing

tankless water heaters

and standard water heating equipment Handling

everyday plumbing service calls

and emergency repairs (leaks, fixtures, shutoffs, water issues, and other common residential problems) Communicating clearly with customers so they feel informed, not sold to Documenting work properly using company tools (photos, notes, recommendations)

What makes this role different

You're not stepping into chaos. You're stepping into a build that's already organized.

Real systems and process

(dispatch, call notes, estimating support, follow-up)

CSR support

that respects your time and keeps your day flowing A brand with personality and momentum, designed to win loyalty in Red Deer A team that wants to be proud of the work, not just "get through the calls"

Compensation and perks

We pay like we want to keep great techs for the long haul.

Strong hourly pay

(based on experience). With commission and bonuses, hourly rate average $55-70/hr!

Generous performance bonuses

designed to beat typical Red Deer market structures

Health coverage

options

Vacation time

Retirement and savings plan options

Company iPad

and modern field tools

Branded van

and professional uniforms Training and growth opportunities as the company expands

What we're looking for

Solid residential service experience in

plumbing and heating

, especially troubleshooting Comfort working on

hydronics and boilers

(combi experience is a big plus) Clean work habits and pride in craftsmanship Strong communication and customer-first attitude Valid driver's license and ability to work in the Red Deer area Trade certification/licensing is a plus (and we can align this with the right candidate)

Why Piper

If you've ever wanted to help build something that becomes "the name" in town, this is that kind of opportunity.

We're building an iconic Red Deer brand with high standards, strong support, and a team you'll actually enjoy showing up for.

Check out our website

to get a feel for the brand and what we stand for, then apply and tell us what you're great at. pipertheplumber.ca

Job Types: Full-time, Permanent

Pay: $36.00-$48.00 per hour

Expected hours: 38 - 50 per week

Benefits:

Company car Dental care Extended health care Flexible schedule On-site parking Paid time off
Work Location: On the road