Job Description

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you\'re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell\'s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell\'s network for our residential and business customers.

Description

Service Support Technicians are employees engaged in dispatching the workforce. Performs testing and analysis of telecommunications plant and may provide systems support.

Education Requirements

Successful completion of either an electrical/electronic engineering or computer technology program at a recognized technical training institute or a university science degree in engineering, computers or other relevant field

OR

Related Training & Experience:
Two (2) years of continuous related field work experience in a communications technology firm/department and formal
training that includes one of thefollowing:

TCP/IP (INN1061), ABCs of Data Networking (INN1011), and Internetworking Fundamentals (INN1211) - on-line courses

OR

Two (2) years of continuous related field work experience in a communications technology firm/department and formal training that includes one of the following:

A 2 or 3 year Certificate/Diploma in an Information Technology program

OR

Currently holds a valid IT industry network certification such as CISCO CCENT or higher, Nortel (NCSS or higher) and/or Microsoft

Ability Requirements of the Position

Physical:
Sitting for long periods of time, wearing a headset, working with a computer and using a 10 button telephone set, simultaneously

Skills/Knowledge:
Analytical skills
Communications skills - verbal and written
Computer skills - Email: Outlook and MSN, Intranet/Internet, Microsoft Excel, Microsoft Word
Customer service skills
Dealing with ambiguity
Interpersonal skills
Keyboarding skills
Multi-task skills (i.e. think/listen/type and think/talk/type)
Planning and organizing skills
Troubleshooting and resolution skills

Other:
Keyboarding assessment may be required
Shift work

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Union
Job Status: Regular - Part time
Job Location: Canada : Newfoundland : Mount Pearl
Flexible work profile: Remote
Application Deadline: 01/15/2023

All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don\'t just accept difference - we celebrate it. We\'re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at .

Created: Canada, NL, Mount Pearl

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