Job Description

Description :

About Canadian Linen & Uniform Service

Canadian Linen & Uniform Service (CLAUS) provides uniforms and related products to more than 300,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, CLAUS works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. CLAUS operates from over 16 locations nationwide.

Career opportunity

Canadian Linen and Uniform Services Company is looking for a Service Supervisor to join our team as a Full-Time employee.

Responsible for the completion of designated route and customer activities as directed by service management. These duties include (but are not limited to): route relief, on-boarding/training of new CSR\xe2\x80\x99s, customer premise installations (for example, dispensers), new customer installations and other customer related activities as assigned. Provide excellent customer service to each and every customer on each delivery and seek to identify opportunities to improve customer relations and identifies growth opportunities. Executes work in accordance with Company safety guidelines in a productive and efficient manner. Ensures delivery vehicle and equipment are clean, maintained, and used in a safe manner. Position will be required to have a drivers licenses to directly work a delivery route as needed to meet customer service objectives.

Job Responsibilities:

• Provides route relief on delivery routes, as directed by manager (CSM, COM or GM/Branch Mgr.), in a safe and efficient manner to provide seamless service to customers.
• Communicates with CSR\xe2\x80\x99s in advance, when possible, to seek out specifics about route coverage before route relief periods.
• Creates and maintains route relief schedule for assigned routes to be approved weekly by service management.
• While on route relief identifies opportunities to improve inventory management, customer satisfaction and identifies additional products and services that may benefit customers. Communicates these opportunities to the CSM/SCM and CSR responsible for route.
• Assists as needed with the on-boarding and training of CSRs as directed by management.
• Adheres, practices and promotes effective use of CSR processes.
• Uses service tools and systems (example: Handheld) in an efficient and effective manner and is a recognized expert in utilization of systems.
• Attends Service Team meetings as required to engage in education and participate in communication on service topics.
• Installs customer premise equipment (for example, dispensers) as required and trains customers on proper usage.
• Participates in the installation of new customer accounts as assigned. Ensures that CSR is briefed on customer requirements.
• Maintains clean, professional, and tidy personal grooming. Wears the Company-supplied uniform while completing job duties.
• Consistently seeks improvement and excellence in job skills and customer interactions.
• Adheres to standard procedures in support of Company-wide operational, financial, service, and safety goals.

Job Requirements:

• Proven record of punctual work attendance.
• Basic Math reasoning skills.
• Excellent driving record.
• Lifting Ability: up to 100 pounds: Push/Pull Ability; up to 300 pounds \xe2\x80\x93 assisted.
• Capability to work in a fast paced work environment.
• Capability to work with people and teams in a collaborative and supportive manner strongly desired.
• Two years industrial laundry experience or route service experience is an assest

What\xe2\x80\x99s in it for you?

• Job stability: Canadian Linen has been employing people for over 95 years in Canada;
• Competitive pay rate + commission;
• Great benefits and employee assistance program;
• Retirement Savings Plan;
• Ongoing paid training and mentoring;
• Great teammates and collaborative work environment;
• Consistently growing company that promotes from within.

We thank all candidates for their interest. However, only those selected for a telephone interview will be contacted.

Canadian Linen & Uniform Service (CLAUS) is an equal opportunity employer. We are committed to a diverse and inclusive workplace for all. We recognize that our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

Canadian Linen