Job Description

One of our major banking clients is looking for a Service Representative (Tech savvy, Banking exp)
Length: 6 months contract with high possibility of extension or converting to perm
Working Hours: Monday to Friday, 9:00am - 5:00pm
Location: Toronto, ON - Hybrid

JOB DESCRIPTION
Supports the timely and successful \xe2\x80\x9cend to end\xe2\x80\x9d implementation and maintenance of products and services. Delivers solutions to clients by executing implementation upon request and related activities with client satisfaction and within desired timeframes. Provides input to product rollouts, conversion projects and participates on sales calls to ensure products developed and sold can be implemented.

• Works with complex and custom implementations
• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Provides advice and guidance to assigned business/group/clients on implementation of solutions.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Builds effective relationships with internal/external stakeholders.
• Ensures alignment between stakeholders.
• Identifies gaps, issues and best practices by monitoring performance results against targets.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Utilizes effective change management strategies to achieve smooth adoption and implementation of process and strategic changes.
• Improves operational methods and workflows by identifying, recommending and implementing process improvement initiatives.
• Performs end-to-end implementation and setups for the onboarding of clients in delivering product solutions.
• Understands the requirements of implementations and maintenance requests.
• Manages resources required to perform implementation with various parties
• Facilitates internal/external kickoff meetings ensure timely and accurate updates to clients and stakeholders.
• Documents solution to required level of detail for setup and ensure alignment of clients and stakeholders.
• Reviews solution(s) and work with client to configure technical level details.
• Manages the legal and set up documentation process.
• Sets up solution(s), correct errors discovered in verification and ensure testing is successfully completed.
• Ensures client is trained, has appropriate product specific credentials and prepared to utilize solution.
• Provides ongoing post implementation ongoing support
• Executes work to deliver timely, accurate, and efficient service.
• Focus may be on a business/group.
• Thinks creatively and proposes new solutions.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works mostly independently.
• Broader work or accountabilities may be assigned as needed.

QUALIFICATIONS:

• Typically, between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Some exposure to the bank with comprehensive knowledge of treasury, payments and commercial businesses.
• Broad knowledge of Bank products, services, organization, and banking group interrelationships.
• Specialized knowledge from education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.

URGENT: Please read the job description above. If this interests you, apply to the job with your most updated resume, including your contact number and email address.

The recruiter in charge of this role is Fathiya.

If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this job description to them and you will be eligible for a referral bonus upon a successful hire.

Please note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply!

Please note: Adherence to our end client\'s vaccination policy is a requirement.

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