Job Description

Job Posting: Service Reception Coordinator

Position Summary

Whitby Toyota is seeking a reliable, professional, and customer-focused Service Reception Coordinator to join our team. This role is the first point of contact for customers and plays a critical role in ensuring smooth communication between customers, service advisors, and technicians. The ideal candidate is organized, friendly, and able to manage multiple tasks in a fast-paced environment.

Key Responsibilities

Greet customers in person and over the phone in a professional and courteous manner Schedule service appointments and manage the daily service calendar Check customers in and out for vehicle service and repairs Coordinate vehicle pick-up procedures Communicate effectively with service advisors and technicians regarding vehicle status Handle basic administrative duties such as filing, data entry, and payment processing Maintain a clean, organized, and welcoming front desk area Ensure company policies and procedures are followed at all times Utilize dealer management software and other technology platforms ie. Google sheets, docs

Qualifications & Skills

Previous customer service or reception experience preferred (automotive experience is an asset) Strong communication and interpersonal skills Excellent organizational and time-management abilities Ability to multitask and remain calm under pressure Computer skills (scheduling systems, email, point-of-sale systems) Professional appearance and positive attitude

What We Offer

Competitive hourly wage Supportive team environment Training and growth opportunities Stable, long-term employment Employee discount on service and parts Benefits package after probation period

Apply Today!

If you're ready to join our growing team, please submit your resume. Should you have any issues uploading your application, email a PDF version to:

service.managers@whitbytoyota.com

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

Dental care On-site parking
Work Location: In person