Job Description

Service Manager $70,000 - $100,000/yr - North WinnipegAre you an experienced industrial maintenance leader with a Millwright or electrician, background?
Do you have a strong "lead from the front" management style, able to effectively manage Service Technicians, technical support, and customer service reps under your direct reports?
Are you looking for a role where you benefit from the YOY growth of the service division? Utilizing interpersonal skills to build relationships with existing and new customers?
Do you have sales experience and the ability to showcase value in the service offerings your division provides?If so, I\'d love to hear from you! A locally operated industrial crane and lifting equipment supplier is looking for a Service Manager to grow their Manitoba service team through leadership and management of technicians, onboarding new clients, and servicing our existing customer base.As a Service Manager, you will learn about a wide variety of industries and manufacturers, and what drives their success. We are a big part of making their operations safe and productive! You will communicate directly with clients to establish and meet their inspection, service, and parts needs. You will be responsible for meeting revenue targets and leading and managing your team, which will be made up of Service Technicians, Customer Service Reps, and Technical Support.Permanent Position
Schedule: Monday to Friday business hours
Salary: $70k - $100k per year (based on experience and certification)Advantages
This locally operated industrial equipment supplier offers you:
- Competitive starting salary aligned with experience
- Bonuses based on YOY growth and profits of the service department, paid out quarterly
- Comprehensive benefits package (100% employer paid)
- Vacation 3 weeks total (2 weeks vacation, plus 1 week of flex days)
- Company car and phone provided
- Company credit card for business expenses
- Industriy specific trainingResponsibilities
As a Service Manager, a normal day would include:
- Lead & Manage MB Service department operations
- Accountable for service revenue target
- Customer acquisition
- Attend service calls for a limited period to gain industry and product knowledge if required
- Inspection quote preparation and presentation
- Schedule and assign work to service technicians
- Ensure efficient and effective workflow within the service department
- Monitor and evaluate technician performance
- Provide support to technicians as needed
- Ensure the department maintains accurate records of service and repair orders
- Handle customer inquiries, challenges, and escalations in a professional manner
- Collaborate with other departments to ensure smooth operations and customer satisfactionQualifications
What do you need for this position?
- Previous industrial maintenance leadership experience is a strong asset
- Trades experience as a millwright or electrician is preferred
- Proven ability to focus and produce results in fast-paced environments
- Analytical facts and data-driven
- Strong attention to detail
- Effective communication and presentation skills
- Desire to own your area of responsibility
- Consistency in following processes/systems
- Structured and well organized
- Flexible, Can-Do attitudeSummary
If you are interested in applying for this exciting Service Manager position within industrial equipment supply and servicing, please apply for the role today!
How to apply?1) Apply directly to this post
2) Email your resume to ty.hinds@randstad.ca Include "Service Manager " in the subject line
3) Create a profile and apply through our website, www.randstad.caWe thank all applicants for their interest in this position and only those selected for interviews will be contacted.Thanks!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada\'s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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