Job Description

Crystal Clear Water Centres is a leading provider of water treatment and purification equipment in the Tri-City area. We are seeking a seasoned professional with plumbing experience to lead the day-to-day operation of our service and installation department. The role combines technical expertise, leadership, quality management, and a focus on training to ensure exceptional customer satisfaction, operational efficiency, and organizational growth. This position will spend approximately 1-2 days in office and the remainder of the work week in the field.

Duties & Responsibilities include but are not limited to

:

Plan, coordinate and direct the overall daily operations of the Service department. Set performance standards and goals for the team, ensuring accountability and continuous improvement. Foster a collaborative environment to encourage knowledge sharing and innovation. Provide leadership and mentoring by evaluating and developing the strengths of the department personnel while maintaining a staffing level consistent with business activity. Includes ability to recruit, hire and train department employees. Plan and coordinate all service work and installation projects. This includes the ability to provide on site support and backup for technicians for installation, maintenance and repair of water softeners and purification units. Handle customer service quotations, questions and follow up in a professional manner. Act as the primary point of contact for escalated technical issues, providing timely and effective resolutions. Develop and maintain strong relationships with sales and customer service team by answering technical questions, designing job specifications and passing along sales leads generated through service calls. Provide input into ongoing enhancements and upgrades of product lines and service offerings. Provide occasional after-hours customer support as required.

Qualifications

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3-5 years progressive experience in the Plumbing and/or Home Services Industries including HVAC and/or water treatment. Certification an asset. Must possess strong people management, leadership and professional skills with a demonstrated training and coaching aptitude. Previous management experience an asset. Exceptional written, verbal, interpersonal and organizational skills. Exceptional problem-solving and planning abilities. Ability to learn and use technology including Microsoft Office. Ability to demonstrate aptitude for gaining additional knowledge of servicing and installing plumbing equipment and accessories. Demonstrated commitment to the delivery of customer-focused service and installations. Clean driving record is required.

What We Have to Offer:

Competitive compensation program including incentive opportunities. 100% employer paid comprehensive benefit package. Ongoing industry training and development. Tuition reimbursement program.
Job Types: Full-time, Permanent

Pay: From $85,000.00 per year

Benefits:

Dental care Extended health care Life insurance On-site parking Paid time off RRSP match Vision care
Work Location: In person