. If you are an energetic and motivated individual who has a positive attitude, a dedication to providing exceptional customer service and a desire to succeed, then we would love to have you.
The
Service Manager
oversees the service department and is responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining sales and profit objectives and maintaining service records. Additionally, they must satisfy the service concerns of all customers, ensure that service is performed at the highest level and operate the department profitably. This role is also
performance based
and
CSI score Monthly Incentive
.
Responsibilities:
Responsible for overall operation and the personnel within the service department.
Creating goals and objectives for the department, which includes an annual operating budget and a marketing plan to promote new and repeat business.
Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives.
Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy.
Foster strong internal and external relationships.
Possess the proactive ability to motivate, adapt and produce an unparalleled service experience.
Exceptional commitment to customer service.
Member of the management team, collaborating with colleagues in various departments to improve the overall performance and profitability of the business.
Supervise Technicians with help from the Shop Foreman regarding performance and arrange training programs to keep their skills up to date.
Prepare schedules to ensure that servicing and repairs are completed as quickly as possible.
Ensure appropriate PPE is being worn and safe work practices are being followed at all times, including random spot checks.
Responsible for maximizing revenue by attracting more customers or increasing the value of each service job.
Ensure that all members of the team understand the importance of customer satisfaction and develop training programs to improve customer service standards.
Manage and ensure communication lines between advisors and customers are top priority.
Responsible for ensuring warranty payments and process is strictly adhered to. Timing of processing is current and up to date.
Responsible for reporting to General Manager Daily on shop progress. Key metrics measured and analyzed making necessary adjustments real time.
Qualifications:
Strong interpersonal, organizational and planning skills.
Strong work ethic.
Well-developed team member skills.
Above-average time management skills.
Excellent telephone and communication skills.
Computer Skills
Ability to project a professional company image.
Ability to calm dissatisfied Customers, resolve complaints with sensitivity, and involve others when needed.
Ability to manage time efficiently.
Experience in the customer service industry
Has valid drivers license
About us
What does it mean to work with Hickman Automotive Group? Well, we are a 4th generation family-owned and operated business that has been leading the province's automotive industry for 110 years. We believe that Family Drives Everything in our company, so our 400+ employees are all valued and treated like family. Our goal is to go above and beyond to exceed the expectations of our customers and employees! We value honesty, diversity, interpersonal growth, supporting our community, and unconditional dedication to excellence.
What's in it for YOU? Here's what we have to offer:
Collaborative team-driven environment
Growth within the company
Coalition groups that work together to generate new ideas
Canada Life Group Benefits
Employee pricing on all Hickman Automotive Group vehicles
Pension plan
Employee Recognition programs
Support and encouragement for employees to further improve their education
Employee Assistance Program
Team-Building Events
And much more!
If you want a career that offers a competitive compensation and benefits package in a positive and enthusiastic work environment, submit your cover letter and resume on or before
November
28th, 2025
.
Hickman Automotive Group
is committed to employment equity and welcomes applications from all qualified candidates. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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