Job Description

Hickman Automotive Group

is looking for a

Service Manager

to join our team at our

Hickman GM store in Gander.

If you are a self-motivated individual who has the leadership skills to drive a team, we would love to have you!


The service manager oversees the service department and is responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining sales and profit objectives, and maintaining service records.

DUTIES AND RESPONSIBILITIES

Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers. Creating goals and objectives for the department, which includes an annual operating budget and a marketing plan to promote new and repeat business. Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by automotive manufacturers. Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives. Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy. Ensure departmental productivity and efficiency. Possess the proactive ability to motivate, adapt and produce an unparalleled service experience. Require good diagnostic skills to identify service requirements and assess the work of technicians. Good working knowledge of the automotive industry. Additional duties as required.

Qualifications

Experience in the customer service industry. Good working knowledge of the automotive industry. Maagemet in an automotive dealership would be considered an asset. Ability to motivate a team to strive for success. Exceptional commitment to customer service. Ability to foster strong internal and external relationships. General knowledge of automotive systems and repair techniques. Ability to follow strategy-based diagnostics. Must thrive on attention to detail. Good Computer Skills. Must be well-organized and systematic. Must possess a valid NL Driver's License

About us

What does it mean to work at Hickman Automotive Group? Well, we are a 4th generation family-owned and operated business that has been leading the province's automotive industry for 110 years. We believe that Family Drives Everything in our company, so our 400+ employees are all valued and treated like family. Our goal is to go above and beyond to exceed the expectations of our customers and employees! We value honesty, diversity, interpersonal growth, supporting our community, and unconditional dedication to excellence.

What's in it for YOU? Here's what we have to offer:

Competitive pay Collaborative team-driven environment Growth within the company Coalition groups that work together to generate new ideas Canada Life Group Benefits Employee pricing on all Hickman Automotive Group vehicles Pension plan Employee Recognition programs Support and encouragement for employees to further improve their education Employee Assistance Program Team-Building Events And much more!

If you want a career that offers a competitive compensation and benefits package in a positive and enthusiastic work environment, submit your cover letter and resume on or before

March 26th, 2025.

Hickman Automotive Group

is committed to employment equity and welcomes applications from all qualified candidates. We thank all applicants for their interest; however, only those selected for an interview will be contacted.