Job Description

Job Overview

We are looking for a driven and customer-focused Service Manager to join our team. In this role, you will report directly to the VP, Services North America and play a key part in supporting our service and production teams. You'll be responsible for driving revenue through quoting and negotiating service agreements, scheduling and overseeing service work, and working closely with both local and global Services teams to ensure seamless execution.

Your ability to foster strong client relationships will be essential, as you'll actively gather and evaluate customer feedback to continuously improve our service experience and ensure client satisfaction. If you thrive in a fast-paced environment and are motivated by delivering results and building trusted partnerships -- we'd love to hear from you.

In this role you

Partner with the VP, Services North America to help shape and execute long-term growth strategies for the Service team. Lead, coordinate, and schedule daily operations for the Service team, ensuring projects and service work run smoothly. Own the order intake and revenue targets for production support services. Prepare quotes, negotiate service visits, project start-up support, and standard service agreements to drive business success. Identify new opportunities for service contracts, field services, performance-based agreements, and site service partnerships -- always in alignment with the VP, Services North America. Stay connected to our customers by following up on service performance, gathering feedback, and reporting insights to leadership. Ensure you and your team consistently follow all company policies, including those related to HR and workplace conduct. Work alongside our global and local safety teams to promote and uphold safety standards for your team. Collaborate with HR and the VP, Services North America to recruit, onboard, and train new team members, build engagement, and address any performance concerns. Oversee the skills matrix and training plans to support continuous development for new and existing employees. All other duties as assigned. In this role, travel time of 25% is required.

To succeed in this role, you should have:

5+ Years' experience in leading, managing and developing a service business, servicing industrial machinery Degree or diploma in mechanical/electrical engineering or similar Strong technical background with equipment used in a manufacturing industry Good understanding of how to develop operational excellence and continuous improvements through proactive service and maintenance Flexibility to travel locally through Canada and the U.S as required Must possess a valid passport and driver's license Microsoft Dynamics 365 and Power BI Microsoft office package

Attributes

Exceptional communications and interpersonal skills with emphasis on respect and integrity Strong negotiation skills and proven customer-oriented skills in a service environment with an ability to quickly build rapport with others Advanced analytical and problem-solving skills Ability to adapt to a fast-changing environment with a positive and professional attitude under pressure Demonstrated ability to meet commitments and able to establish operational and workload priorities

Benefits:

Casual dress Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Tuition reimbursement Vision care Wellness program

Join Our Team at Raute!

At Raute, we offer more than a job. We offer a meaningful career in an industry that makes a difference. We provide a supportive and innovative work environment where employee well-being and professional growth are priorities.

Our approach embraces a total rewards approach, which includes both monetary and non-monetary benefits. This holistic concept encompasses everything from base salary, learning and development opportunities, work-life integration, and other intangible benefits that contribute to overall employee satisfaction and engagement.

We recognize the value of work-life balance and offer flexibility through our hybrid working model. However, this role is hands-on and highly collaborative, requiring a consistent on-site presence to support in-person team engagement and operational needs. While some flexibility in hours is available, success in this position depends on active participation in office-based work and close collaboration with colleagues and stakeholders.

Join Raute - Where Innovation Meets Opportunity

At Raute, we build more than machines. We contribute to shaping the future of the Engineered Wood Products industry. We are a community of innovators, creators, and problem-solvers.

As a forward-looking technology leader and trusted partner in the Engineered Wood Product sector, we help our customers maximize raw material efficiency and support sustainable operations through data-driven innovations. With over 115 years of experience and a global presence, we are a leader in veneer, plywood, and LVL industries. Our vision is to be the partner to future-proof the wood industry. With our innovative solutions, we drive change and promote a resource-efficient society. Raute's head office and main production are in Lahti, Finland, with additional manufacturing sites in Kajaani, Canada, China, and the USA

Sustainability is at the core of everything we do. We are committed to leading the industry towards a more sustainable future in engineered wood products by creating long-term value for our customers, society, and the environment.

Our culture is built on strong values: Creating Customer Success, Promoting Development, Acting Sustainably, and Achieving Together. These values guide our daily work and describe the people who succeed at Raute. We believe that every employee has a voice and their contributions are valued. We encourage open communication and collaboration, ensuring that everyone's ideas and perspectives are heard and respected.

Join us and be part of a company that not only values your professional development but also cares about your well-being. Together, we can achieve great things and make a positive impact on the world.

Learn more about Raute

at Raute.com.

Raute is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at Raute are based on merit, qualifications, and business needs. We have a zero-tolerance policy towards any form of discrimination, harassment, or unfair treatment. All employees are treated with dignity and respect, ensuring a safe and equitable workplace for everyone.

Job Types: Full-time, Permanent

Pay: $90,000.00-$120,000.00 per year

Benefits:

Casual dress Company events Dental care Disability insurance Employee assistance program Extended health care Flexible schedule Life insurance On-site parking Paid time off RRSP match Vision care Wellness program
Experience:

Leadership: 5 years (required) Industrial maintenance: 5 years (required)
Work Location: In person