Job Description

Job Summary

Price's Lock and Safe is looking to hire a new dispatcher for our service dispatch team. We offer a competitive wage, benefits and a friendly and Covid conscious working environment. The successful dispatch candidate will have the following duties and responsibilities (but not limited to) and be trained to perform the listed tasks:

- Answer customer phone calls and direct to specific department, a store location or gather required information to book a technician service call.

-Coordinate with service technicians for service calls, estimates and quotes and ensure service work orders are completed correctly.

- Ensure paperwork submitted for invoices is accurate, account information is correct and all pertinent details are accurate.

- Direct customer communication with regards to service call times, adjustments to schedules and any mitigating factors such as technician illness, delays or service call priority reorganization.

- Manage service technicians paperwork in Service Fusion dispatch software in regards to square payments, credit card processing and direct onsite billing.

- General upkeep of office and light cleaning of dispatch office.

You are an ideal applicant if you possess the following qualities:

- Are detail oriented and have great time management skills.

- Previous experience in sales/retail.

- Mechanical knowledge is a plus when trouble-shooting over the phone.

- Will be conducting a criminal record check, must have a clean record.

- Clean class 5 driving abstract.

- Previous reception/call-routing experience.

We look forward to hearing from you!

Job Type: Full-time

Pay: $23.00-$24.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress Dental care Disability insurance Extended health care On-site parking Paid time off Profit sharing Store discount Vision care
Schedule:

8 hour shift Day shift Monday to Friday No weekends
Language:

English (required)
Location:

Victoria, BC V8Z 1C5 (preferred)
Work Location: In person