Job Description

SERVICE DISPATCHER - Dartmouth

Are you a seasoned administrative professional with strong communication and organizational skills interested in building a career with a growing organization?

If so, Prime Material Handling Equipment Limited would love to hear from you!

We are the largest company in Atlantic Canada dedicated exclusively to material handling equipment; we have been providing our customers with high quality equipment, rentals, parts and service since 1993. With branches located in Nova Scotia and New Brunswick, we are looking for a

Service Dispatcher

in our

Dartmouth Branch

to join our growing team.

As a Service Dispatcher you will:

Receive calls from customers and assess the type of service mechanical/maintenance work needed

Schedule and coordinate all service calls as calls are received and open work orders

Dispatch field and remote technicians to specific jobs based on the technician's area of expertise on the equipment present at customer sites

Maintain on-call schedule for all Field and Remote Technicians

Assess troubleshooting requests addressed by technicians and transfer them to the Technical Communicator for a resolution

Keep track of the technician workloads to ensure that work is allocated effectively and efficiently amongst technicians

Utilize technician time efficiently by minimizing lost time between, before and after jobs and minimize travel cost

Schedule PM's (including TM & R and Rental units) that are under contract to Prime, so they are completed on time, and any follow-up work is completed as requested by the customer

Work closely with Parts personnel to ensure the Service Technicians are receiving replacement parts within a time frame that exceeds customer needs

Update and maintain preventive maintenance list

Assist with Technician's payroll

Maintain service invoice log

Skill Requirements:

Strong organizational skills with the ability to multi-task

Strong computer skills related to dispatching.

Good interpersonal skills to interact with internal and external customers

Strong ability to effectively utilize time by effectively scheduling to minimize lost time and travel costs

Attention to detail and problem solving

Ability to brainstorm techniques to create a variety of choices to solve issues on hand

High School Diploma

2-5 years related experience in service dispatching

Prime Material Handling Equipment Limited offers a competitive salary, medical & dental plan, RSP and other benefits in a family-oriented, safe, and respectful work environment that continually encourages its greatest assets to learn and develop!

Please forward your resume to the following email: hr@primematerial.com

No Phone Calls

Job Types: Full-time, Permanent

Expected hours: 40 per week

Benefits:

Casual dress Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Vision care
Work Location: In person