Job Description

Service Desk Analyst

Location: Oavkille, ON

Job Type: 6 month contract (opportunity for extension or permanent hire)

Overview:

The Service Desk Analyst will help support a great user experience, focusing on the onboarding and offboarding of users. They will provide the framework for this process and maintain documentation.

What will you do as a Service Desk Analyst at Spark Power?

• Create and provision new users on Active Directory and all other defined Spark Power Applications
• Provision and deploy new Company-issued end-user devices (e.g. laptops, mobile devices)
• Manage relationships with Functional Groups and other IT Services team members to enable better service of Onboarding

and Offboarding. * Create and Maintain Documentation for Onboarding and Offboarding Process and Procedures

• Provide exemplary end-user support and service in all situations via the Incident Management Tool and Service Desk Helpline
• Support users in multiple locations, such as branch locations, office, customer sites and home.
• Diagnose and troubleshoot technical issues

Do you have the Spark? Here's what we are looking for:

• Post-secondary education in a relevant area of studies such as, Computer Science, Computer Systems Technology
• At least 1 year post-graduate experience in a Service Desk or similar position
• Experience with Microsoft Technologies such as (but not limited to):

• Active Directory
• Office 365 Suite (Outlook, Word, Excel, PowerPoint, OneNote, OneDrive)
• Microsoft Teams
• Microsoft Planner
• Office 365 Administration (including Exchange Online)
• FileShares/Network drives
• Group Policy objects
• NetSuite experience is an asset
• Problem solving mindset
• Highly organized and able to prioritize tasks
• Excellent communication and customer service skills
• Adaptable and able to maintain a positive attitude in times of change
• Ability to alternate between Team environment and working independently
• Willingness for continuous learning and development
• Collaboration mindset, willing to get involved and make suggestions to help drive changes in procedures, standards and support methods
• Ability to work within a hybrid work model of 4 days in office, 1 work from home day

Who is Spark Power?

• We provide end-to-end electrical contracting, operations and maintenance services, and energy sustainability solutions to the industrial, commercial, utility, and renewable asset markets.
• We have over 1300 employees in 38 offices across North America.
• We have numerous exciting projects in commercial, industrial, and institutional sectors across Canada and the US.

Here are some of the perks we offer our employees:

• Diverse and exciting scope of work
• Continuous training and skills improvement including free training and tuition reimbursement programs
• Career advancement opportunities
• Excellent benefit package (medical, dental, vision, mental health counselling, employee discount programs, wellness spending account option)
• Your Birthday off
• RRSP program
• Employee Share Ownership Program
• Wellness Committee and Social Committee
• Fun and inclusive company culture

....and much more