Job Description

Though it only feels like yesterday when I first started in our very hip Inglewood office, I have been working as an IT systems technician at Absorb for almost a year and a half now. In addition to the ticket queue, I have also worked on a plethora of other strategic projects that have increased my technical and tactical knowledge. I end my day happy seeing the value and meaning in the work I do as it is integral to keep the organization up and running smoothly. It's hard to shake a sense of pride when you fix an issue an employee had been struggling with and now their day will be much easier because of your problem-solving and critical thinking. So yeah! all of this while speaking with a multitude of very knowledgeable and interesting people from all different departments and working alongside the best teammates and manager so far in my career. Oh, and have you seen our office?!” – Joban, IT Systems Technician, Calgary, AB The Position: Do you like to wear multiple hats throughout the day? Is one hat that technical guru in you and the other providing next-level customer service? Absorb Software is looking for our next Service Desk Analyst. As a member of the IT team, you will be integral to the eco-system of success here at Absorb. You thrive on finding solutions and supporting users with all things tech. Does this sound like you? Keep scrolling down... it gets better! Your main function will be to support the IT business needs of Absorb Software globally. You will be joining a talented team of IT professionals who seek to deliver excellence. Want to meet your manager? Key Responsibilities:

• Provide first-level support to the organization across Canada, US, Australia, UK, Ireland.
• Administer the organization’s applications, services, and software.
• Handle and track user account creations, changes, and terminations.
• Ensure compliance, privacy, and security of networking and computing systems.
• Provide orientation, guidance, assistance, and support to users on the use of IT equipment, services, and software.
• React to, act on, and manage incoming requests and monitoring alarms, prioritizing according to business needs.
• Maintain records and logs of issues, repairs, fixes, changes, and maintenance.
• Manage small to medium projects including upgrades, new services, service changes including end-user impacts.

Key Requirements:
Minimum Requirements

• 1-3 years experience in a help desk support role.
• Good understanding of Active Directory, Group Policy, DNS, DHCP.
• Proven ability to troubleshoot and resolve technical and procedural issues.
• Proven ability to master and support various applications
• Excellent customer service skills and multi-tasker.
• Experience with asset management.
• Experience with Microsoft products, O365, Intune.

Preferred Requirements

• Cloud Computing Service Provider Administration
• PowerShell scripting
• A+ Certification

Technologies we use:

• Absorb LMS, Atlassian Jira, Confluence, O365, AWS,

The Company:
Absorb Software is a learning technology company based in Calgary, Alberta Canada, with offices in London, Dublin, Tampa, Boston, Salt Lake City and Sydney. Absorb offers both Absorb Infuse, the first Learning Experience Platform (LXP) to offer a true in-the-flow learning experience and our flagship product, Absorb LMS, an industry-leading and award-winning Learning Management System for businesses, higher education, government and non-profit agencies around the world. Absorb is setting new standards in learning technology and support, fueling companies who believe that people are their greatest asset. We exceed expectations across enterprises, industries and continents, helping people learn at the speed of now and preparing companies for the future of work. How do we do it better? We pay attention to the details and go deep where it matters. Turning a culture of learning into a revenue engine for global titans the world over. Care to join us? Why work at Absorb Software?

• This position is eligible for participation in Absorb’s Bonus program as outlined in Absorb’s Bonus Program Policy.
• RRSP match program.
• Employer-paid benefits: health, dental and vision.
• Professional development plans.
• Career progression/internal mobility opportunities.
• Inclusive work environment.
• Casual dress code.
• Volunteering opportunities.
• Company/team building events.
• Games room, meditation & yoga space, state of the art workplace.

Additional requirements/information for candidates:

• In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application.
• This position will be subject to pre-employment background screening, including a criminal record check.
• The successful candidate must be able to show proof of legal eligibility to work in Canada without sponsorship.
• The successful candidate must be able to temporarily work remotely during the Covid-19 pandemic.
• Incomplete online applications will not be considered.
• Applicants will be accepted until a suitable candidate is found.

Absorb Software (Absorb) is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. Absorb is committed to providing employees with an environment free of discrimination, bullying and harassment. All employment decisions at Absorb are based on business needs, job requirements and individual qualifications. We will maintain our commitment to and support of equal employment opportunity for all individuals without regard to race, national/ethnic origin, colour, religion, age, sex (including pregnancy), sexual orientation, gender identity/expression, marital status, family status, genetic characteristics or disability. Our commitment to equal employment opportunity extends to any other protected classes which may exist under applicable law.

We acknowledge and are mindful that our Calgary, Alberta operations are located on traditional territories of the Blackfoot Confederacy (Siksika Kainai), the TsuuT’ina, the Îyâxe Nakoda Nations, the Metis Nation (Region 3) and many diverse Inuit, Métis, and First Nations peoples who make their homes in the Treaty 7 region of Southern Alberta. We recognize their distinctive spiritual relations with the land that supports our home and our business. We are humbled that our office is built upon the generous land that sustained indigenous people for centuries.