Job Description

Overview

We are seeking a dedicated and organized Service Department Coordinator to join our team. This role is essential in ensuring the smooth operation of our department, particularly within a dealership environment. The ideal candidate will possess strong administrative skills, excellent phone etiquette, and a customer service-oriented mindset. As the first point of contact for customers and visitors, you will play a crucial role in creating a welcoming atmosphere while managing various clerical tasks.

Responsibilities

Manage front desk operations, including greeting patients and answering phone inquiries with professionalism and courtesy. Schedule appointments and maintain an organized calendar for the department. Handle customer work orders and ensure all information is accurately entered into the computerized system. Assist advisors with overflow of customers including cash transactions, customer status updates. Provide clerical support by preparing documents, filing, and maintaining office operations. Collaborate with dental staff to ensure efficient workflow and communication within the department. Address customer concerns and inquiries promptly to enhance customer satisfaction.

Requirements

Previous experience in a service department setting is beneficial. Strong phone etiquette and excellent verbal communication skills are essential. Proficiency in administrative tasks, including scheduling, record keeping, and clerical duties. Ability to manage multiple tasks efficiently while maintaining attention to detail. A customer service-oriented attitude with the ability to work well under pressure. Experience with phone systems and front desk operations is a plus.
Join our team as a Service Department Coordinator, where your skills will contribute significantly to our commitment to providing exceptional care to our customers!

Job Types: Full-time, Permanent

Pay: $37,500.00-$46,000.00 per year

Additional pay:

Bonus pay
Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Store discount Vision care
Schedule:

Day shift Monday to Friday
Work Location: In person