Job Description

About DSL

At DSL, our purpose is creating moments of joy, one serving at a time. Representing world-class brand partners Taylor, Henny Penny & Franke Coffee Systems, DSL is the largest Canadian supplier of premium food service equipment, and the exclusive factory-authorized service provider for the equipment we sell.

At our core, we believe in doing right by our customers, finding the best solutions to fit their needs, being creative and innovative, working hard, and having fun along the way.

Are you looking to grow with a company with over a century of unmatched quality, expertise, and after-sales support? We want to hear from you!

Why Join Our Team?

Competitive wage & health benefits Health Spending Account (Flex Spending Account or Health Spending Account)
3 weeks paid vacation Strong company culture & core values RRSP matching program
Opportunity for advancement
*Applicable once eligibility requirements are met

Position Summary:

Reporting to the Vice President Service, this position is responsible to provide critical support to the Service Team by coordinating administrative functions, organizing cultural initiatives, and assisting with service-related business development. This role requires excellent organizational skills, a proactive mindset, and a passion for supporting team culture and customer satisfaction.

Key Responsibilities

1. Culture & Events Planning

Manage and track the annual cultural budget

Plan and execute year-end parties and celebrations

Coordinate cultural and employee engagement events throughout the year

2. Service Business Development Support

Prepare, review, and execute customer program agreements and assist with onboarding

Assist with the development of service-related newsletter content

3. Service Lead Generation & Qualification:

Identify and develop new sales opportunities through various sales channels, including inbound inquiries, outbound calls, and emails

Manage incoming leads via the programs mailbox, ensuring prompt routing to the appropriate team member

Promote and sell service related products and programs (AIO, PM, etc)

4. Meeting Preparation & Coordination

Create and distribute meeting agendas and supporting documents

Coordinate logistics such as room rentals, meals and travel for meeting attendees

5. Service Administration Support

Provide administrative support to the Service Leadership Team

Assist the Service Team in proactively resolving customer concerns and issues

What you'll need:

Minimum High School Diploma Completion of a post-secondary education as an asset Excellent interpersonal, written, and oral communication skills Ability to exercise flexibility, initiative, good judgment and discretion Ability to multitask in a fast-paced environment Detail oriented, accuracy, timeliness, and possess excellent problem-solving skills Ability to learn and navigate new software quickly
Learn more about us at

dslinc.com

. To apply, submit your resume & cover letter to

hr@dslinc.com

with the position title included in the subject line. We thank all applicants for their interest, only those selected for an interview will be contacted.

Job Type: Full-time

Benefits:

Company events Dental care Paid time off RRSP match Vision care
Work Location: In person