Job Description

SILVER THREADS SERVICE

Centre Administrator - Saanich and Victoria Centres

Organization:

Silver Threads Service

Date Prepared:

October 2025

Supervisor:

Centre Director, Executive Director

Position Summary:

Silver Threads Service is a charitable, not-for-profit society that enhances social connections and well-being for seniors. We do this by providing programs and services that are accessible to all.

Programs are offered at our two centres, located in Victoria and Saanich, as well as outreach programs located around the Greater Victoria area.

Reporting to the Centre Director or Executive Director the Centre Administrator is responsible for supporting the overall management of the reception desk, office and centre operations at Silver Threads Service during their shifts. The Administrator provides excellent customer service to members and the public, which includes information and referral to all phones and in person inquiries.
This position works collaboratively with the staff and volunteers and has an understanding of all programs and services offered by the organization and running in the centres. Ensures room and program set ups and take downs are completed. Uses business software programs including Office and recreation software to register participants. Supports and inputs into the membership data base. Promotes participation in centre-based and outreach programs; coordinates call outs and communication to members and participants as required.

Key Responsibilities

Customer and Membership Service:

Phones - answers all incoming calls, directs to staff, takes messages, provides information Understands and communicates information of all STS programs and services Welcomes all visitors and provides direction Understanding of community resources for seniors and is able to provide information and referrals on a variety of issues Coordinates one on one support appointments as needed Fosters effective teamwork among STS and all user groups

Centre Operations

Understands and supports daily schedule and programs in the centres Manages Room set up and take down Takes membership and registration, collects program fees Implement the policies of STS according to determined procedures Conducts centre tours and speaks knowledgably about STS Receives and sorts mail

Administration

Supports staff in preparation of letters and reports Records membership and participation numbers and other statistical information Manages Centre cash floats, cash registers, deposits, petty cash and financial data Prepares weekly registration reports as required

Marketing

Ensures accurate membership information is entered and is correct May assist with Annual Direct Mail Campaign and produce letters, labels and lists from data base and prepares thank you letters and tax receipts

Education and Experience

Minimum of two years' experience in customer service or reception roles Experience working for organizations that facilitate the well-being of older adults

Knowledge, Skills and Abilities

Knowledge and understanding of seniors' issues and needs, and the role and primary concerns of older adults in the local community Strong leadership skills that inspire and motivate others Provides excellent customer service and communication Ability to exercise tact and diplomacy Demonstrated ability to set goals, establish priorities, accept and implement new ideas, and manage change Strong interpersonal skills including the ability to communicate effectively with members and other members of the public Able to use business software programs (i.e. Word, Excel, PowerPoint, Publisher) Rec Desk and ability to easily learn new programs Must satisfactorily complete a Police Information Check Current First Aid and Food Safe an asset

Working Conditions:

Exciting, challenging and busy environment
Climate for initiative, creativity, and ability to work both independently and as a team member
Some lifting up to 25 lbs. may be required (eg: moving furniture, organizing supplies, etc.)

Health Benefits and retirement plan available for Fulltime positions

Job Types: Full-time, Part-time

Pay: $25.00-$28.90 per hour

Benefits:

Dental care Extended health care
Ability to commute/relocate:

Victoria, BC: reliably commute or plan to relocate before starting work (required)
Education:

Secondary School (preferred)
Experience:

Customer service: 2 years (preferred) work with seniors: 1 year (preferred)
Work Location: In person