Job Description

Spartan Controls is an employee-owned company and leading provider of data management, industrial automation, valves, measurement and control solutions for process industries in Western Canada and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal, pulp & paper, and chemical.



Spartan is committed to creating a sustainable modern world with innovative automation. Our focus is Customer Outcomes. By leveraging applied automation we assist customers improving their Safety, Reliability, Operations and Productivity.



Our employee ownership model creates a unique culture of community, creativity, entrepreneurship, and a place to build your career. Spartan Controls provides an environment that not only encourages you to do your best, but also empowers you to do what it takes to create a solution, address a need, or respond to an issue.

Summary

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We are currently recruiting for a

Service Coordinator/Advisor

for our Valves & Actuation team in Edmonton, for an 18 month temporary contract to cover a maternity/parental leave. The successful candidate will be based at our Edmonton Automation Centre and report to the Manager, Valve & Actuation Planned Service.

Role and Responsibilities

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Handling product service request calls from customers Interfacing regularly with the production and service shop Advising customers on proper requirements for servicing products Assist customers with determining service levels and scope of work Interface with Sales group for customer support Quoting, entering and fulfilling orders for customers on services provided Placing orders to our factory and vendors Data entry and tracking Repair status updates and reports Booking mobile service work Reviewing field service requirements (travel, safety, accommodation) General reporting Extra work hours typically required during Spring & Fall shutdown seasons

Qualifications and Skills

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Post-Secondary education is not required, but would be an asset (especially if in Instrumentation or Mechanical) Previous experience with SAP is considered an asset, but is not required Comprehensive computer skills Proven customer service skills, as providing exceptional customer service is a priority in this role Good decision making and multitasking skills Highly organized and attention to details are a must Team oriented Entrepreneurial work ethic
Spartan recognizes that there are many ways in which candidates develop knowledge, abilities, and competencies throughout their careers. We encourage applications from candidates with a variety of backgrounds and we do consider qualifications and competencies that are equivalent to those specifically mentioned above.



Close Date: July 2, 2025 (11:59 pm MST)

IND123


Requisition ID: 1544