Job Description

QTK Fine Cabinetry is a manufacturer of residential kitchens, vanities and other millwork. Since 1974 QTK has been fusing unique designs with innovative manufacturing to create almost limitless options for our customers.

Check us out at: https://www.instagram.com/qtkkitchen/

We are currently seeking a

Service Coordinator

who will report directly to the General Manager and will be responsible for Customer Service and Scheduling our technicians for customer visits. Prior experience in the Kitchen and Bath or Custom Millwork industry is required.

Responsibilities:

Monitor the service inbox and organize requests based on priority

Schedule and coordinate all service appointments for our technicians

Ensure all service parts are ready before the appointments

Be the main point of contact for all service technicians and make sure they have all the documents for their daily appointments

Ensure all service paperwork is filled out and submitted timely by the technicians

Communicate professionally and timely with our clients, installers & factory staff

Handle all customer inquiries regarding status of service requests

Keep the service tickets software updated at all times

Provide excellent customer service

Skills and Qualifications:

Professional, organized, has attention to detail and a team player

Must be able to multi-task and work in a fast paced environment with pressing due dates

Excellent written and verbal communication skills

Prior experience working in a cabinetry manufacturing industry considered a HUGE asset.

Prior customer service experience is required

Job Types: Full-time, Permanent

Pay: $34,869.67-$45,000.00 per year

Benefits:

Casual dress Company events Dental care Disability insurance Extended health care Flexible schedule Life insurance Paid time off Vision care
Experience:

Customer Service: 1 year (preferred)
Work Location: In person