If you share a passion for safety and are looking to Build your Career with a company that invests in their employees, we are interested in talking to you! We are proud to have been named a Canada\'s Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to work!

Job Summary
As Service Coordinator, you will be the key liaison between our customers and our Service Technicians, ensuring that we deliver exceptional service at every interaction, both internally and externally.
\xe2\x80\x8bYou will use your customer service, administrative, scheduling, dispatching, and organizational skills to partner jointly with customers and Levitt-Safety Technicians to facilitate the efficient and thorough completion and documentation of each service job from customer contact through final invoicing, ultimately providing an exceptional customer service experience at all touchpoints. \xe2\x80\x8b

Main Responsibilities

• \xe2\x80\x8b\xe2\x80\x8bProvide exceptional customer service to our service customers and technicians regarding diverse aspects of our products and services in the Prairies region
• \xe2\x80\x8bDetermine service requirements and dispatch technicians for service calls to meet customer needs, using effective scheduling to minimize travel time within the work region
• \xe2\x80\x8bWork closely with the Service Technicians and the customer to coordinate tools, equipment, and subcontracts required for each service call
• \xe2\x80\x8bMaintain accurate records including calendar management, customer accounts, work orders, purchase orders, inventory management, and other documentation required for each service call and branch support
• \xe2\x80\x8bEnsure that all invoicing is processed accurately according to work performed, including capturing customer payment methods and updating information in customer portals as required to ensure prompt receipt of payment
• \xe2\x80\x8bParticipate in internal projects and tasks as required to help us make Canada a safer place to live and work\xe2\x80\x8b

Role Requirements

• \xe2\x80\x8b\xe2\x80\x8bPrior experience in a service advisor, customer service and/or coordination role in an industrial or technical business-to-business environment
• \xe2\x80\x8bExperience in scheduling and/or dispatching service/field technicians or equivalent is a strong asset
• \xe2\x80\x8bStrong customer service and communication skills, both verbal and written, able to work effectively with both internal and external customers
• \xe2\x80\x8bStrong organizational and computer skills, able to use multiple systems effectively to keep up with concurrent priorities
• \xe2\x80\x8bHighly detail-oriented with exceptional administrative skills; passionate about making quality personal\xe2\x80\x8b
• Excellent critical thinking and problem-solving skills; you must be able to work well under pressure and meet deadlines

What we offer

• Competitive base salary with 3 weeks vacation & other paid time off
• Medical, dental, vision, EAP and other group health insurance benefits for you and your family
• Company-matched RRSP contribution plan
• Annual profit-sharing opportunity
• Opportunity to\xe2\x80\xafbuild your career\xe2\x80\xafwith paid training with an established organization and a team that is truly passionate about health and safety
• A company culture based on our Face of Levitt-Safety Fundamentals and family values, where we truly believe that our people are our most important asset

Levitt-Safety is committed to the principle of employment equity in the workplace and ensures that our practices of hiring are based on qualifications and ability. We invite all applicants, including persons with disabilities, visible minorities, and Indigenous Peoples to apply for our career opportunities. We understand that experience comes in many forms and encourage applications from diverse backgrounds. If you require any accommodation in the application process, please contact us at talent@levitt-safety.com in the application. We will review applications as they are received and look forward to hearing from you.