Job Description

: General Information:
As an equal opportunity employer, the City of Thunder Bay encourages applications from Indigenous peoples, persons with disabilities, members of visible minority groups and women.
ONTARIO HUMAN RIGHTS CODE: It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression. Therefore, a resume submitted to the City must not include references to any of the above characteristics. Do not include:

• Photos
• Any certificates that have photo identification
• Driver\xe2\x80\x99s licences
• Police records checks

Note: The above documentation will be requested by the Human Resources & Corporate Safety Division should you be the successful applicant. If a Criminal Record Check is required it will be requested by Human Resources should you be the successful applicant. Please do not submit your Criminal Record Check with your application.
ACCOMMODATION: Reasonable accommodations are available upon request for all parts of the recruitment process.
PRIVACY: Personal information on this form is collected under the authority of the Municipal Act, c. 302, as amended, and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to the Human Resources & Corporate Safety Division, 125 Syndicate Ave Suite 42, Thunder Bay, Ontario, P7E 6H8, Telephone: 625-3866
Application forms must reference the competition number and be submitted to Human Resources by 11:59 p.m. on the closing date.


If you are offered a position as a summer student, you will be required to show proof of completing a full-time academic year (September to April) in 2022/2023 at a school, college, university or other educational institution. You may also be required to show proof of validity of my driver\xe2\x80\x99s licence, professional licences, and/or education when such certification constitutes a job requirement or corporate program requirement .

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POSITION SUMMARY: Under the general supervision of the Coordinator \xe2\x80\x93 Conventions & Visitor Services, and the technical direction of the Senior Travel Counsellor, provides information on the City to visitors in a tactful and courteous manner.


MAJOR RESPONSIBILITIES:

• Provides information relating to the city.
• Processes the tourist mail.
• Prepares bulk information kits and individual VIP kits as required.
• Records bulk literature upon arrival and advises supervisor of same.
• Records and registers visitors on a daily and monthly registration form.
• Performs good housekeeping practices in Centre and storage areas.
• Maintains daily inventory of brochures pertaining to Thunder Bay.
• Performs such other related duties as may be assigned.

QUALIFICATIONS:


Education/Experience:

• Must be a student registered with a college or university and must be returning to school in the fall

Skills & Abilities:

• Must be able to work with minimal supervision
• Must be highly motivated and be able to work well in a team environment
• Ability to communicate effectively and concisely, both orally and in writing
• Superior customer service skills and ability to deal with the public and staff in a courteous and tactful manner
• Proficient in the use of computers and current related software (Word, Excel)